Lauren Carragher
Mount Laurel,NJ
Summary
Driven to enhance business outcomes, I leveraged analytical thinking and team collaboration at TD Bank, N.A, leading projects that spurred efficiency and innovation. My expertise in project management and process improvements significantly contributed to meeting strategic goals, showcasing a strong blend of technical acumen and leadership skills.
Overview
17
17
years of professional experience
Work History
Analyst
TD Bank, N.A
03.2013 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency aka Innovation.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Conducted cost-benefit analyses on innovation ideas for prioritization and implementation.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Gathered, organized and input information into Confluence to maintain a working list of Innovations that are In Flight as well as those that are a work in progress.
- Evaluated customer and agent needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Planned and Managed Ovation releases throughout the fiscal year.
- Supported project management activities, contributing to timely completion of key initiatives.
- Streamlined project management processes for timely completion of the Office 365 and Windows 10 implementation.
- Assisted in maintaining the Ovation Roadmap for future releases and partner projects.
Data Security Administrator III
TD Bank NA
05.2007 - 03.2013
- Appointed to lead/manage multiple projects during my tenure to ensure successful completion within required timeframe(s).
- Prioritized workload according to the volume of work and best business practices to ensure SLA's were met.
- High Attention to detail to ensure all system access levels granted were appropriate to the user's title/role.
- Managed Service Now tickets to ensure all issues were resolved/escalated as needed.
- Provided Quality Assurance for Management to ensure other Admin's work was done accurately.
- Trained new Admin's and provided continued training to coworkers as needed
Education
Associate of Arts - Technical Support
Chubb Institute
Cherry Hill, NJ09.2001
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Information Gathering
- Process Improvements
- Continuous Improvement
- Strategic Planning
- System Analysis
- Business Operations Analysis
Timeline
Analyst
TD Bank, N.A
03.2013 - Current
Data Security Administrator III
TD Bank NA
05.2007 - 03.2013
Associate of Arts - Technical Support
Chubb Institute
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