Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Lauren Carrier
Louisville,KY
Summary
Overview
21
years of professional experience
Work History
Norton Brownsboro Hospital- Sleep CenterLouisville, KY
Registration Representative/Medical Assistant
07.2018 - Current
Job overview
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Assisted with scheduling appointments, verifying insurance coverage and reviewing prep instructions for testing.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Assisted providers with electronic messages from patients.
- Sorted incoming documents such as medical records, lab results, referrals., ensuring they were properly routed to the appropriate departments within a timely manner.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Expert Sleep MedicineLouisville, KY
DME Coordinator
07.2017 - 07.2018
Job overview
- Managed inventory of CPAP machines and replacement parts.
- Provided customer service support to patients regarding their CPAP needs.
- Monitored patient progress and made necessary adjustments to treatment plans as needed.
- Maintained detailed records of all patient interactions including follow-up notes.
- Conducted regular assessments to determine optimal fit for masks and headgear.
- Performed troubleshooting on CPAP machines when necessary.
- Ordered appropriate supplies based on individual patient needs.
- Organized meetings with manufacturers representatives for product updates and trainings.
- Scheduled appointments with physicians to discuss changes in therapy or device setup.
- Provided technical support to patients via phone or email regarding their CPAP devices.
- Educated patients on proper cleaning techniques for their equipment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Gould’s Discount MedicalLouisville, KY
CPAP Coordinator
04.2003 - 07.2017
Job overview
- Developed and maintained relationships with physicians, nurses, therapists and other healthcare professionals to ensure delivery of quality care.
- Provided customer service support to patients regarding their CPAP needs.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Skills
- Patient Care
- Patient Triage
- Scheduling appointments
- Excellent Communication
- Customer Service
- Attention to Detail
Timeline
Registration Representative/Medical Assistant
Norton Brownsboro Hospital- Sleep Center
07.2018 - Current
DME Coordinator
Expert Sleep Medicine
07.2017 - 07.2018
CPAP Coordinator
Gould’s Discount Medical
04.2003 - 07.2017
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