Lauren Carter
Oviedo,FL
Summary
Cheerful and diligent professional equipped with varied experiences in administrative, managerial, and customer service roles. Dedicated to offering exceptional assistance to team members and clients. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Oviedo Pet Resort
2021.04 - 2024.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers and four legged guests, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Data Entry and Marketing
Premier Home and Funding
2022.12 - 2023.05
- Communicated with supervisors to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Boosted sales leads through effective email marketing strategies.
- Enhanced customer engagement with personalized email marketing campaigns.
- Utilized effective marketing techniques to increase brand recognition.
Baker
Publix
2019.03 - 2021.08
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Server
District Eat and Play
2018.05 - 2019.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Kay Jewelers
2017.09 - 2018.03
- Exceptional interpersonal and communication skills for building relationships with a diverse clientele
- Experience in conducting jewelry appraisals, inspections, and handling custom orders to suit client preferences
- Detail-oriented with an emphasis on providing a high-quality, luxury customer service experience
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Lake Howell High School
Casselberry, FL01.2015
Skills
- Dedication
- Leadership
- Problem Solving
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Team motivation
- Customer/Client relations
- Scheduling
- Goal-oriented mindset
Timeline
Data Entry and Marketing
Premier Home and Funding
2022.12 - 2023.05
Assistant Manager
Oviedo Pet Resort
2021.04 - 2024.08
Baker
Publix
2019.03 - 2021.08
Server
District Eat and Play
2018.05 - 2019.03
Sales Associate
Kay Jewelers
2017.09 - 2018.03
High School Diploma -
Lake Howell High School
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