Lauren Carulli
Wesley Chapel,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Optimal Performance And Physical Therapies
11.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Stylist
Francescas
11.2021 - 11.2022
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Helped clients build versatile wardrobes by selecting pieces that could be mixed and matched for multiple occasions.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Improved overall store aesthetic by regularly updating mannequin outfits to reflect current trends and seasonal changes.
- Resolved guest complaints about service or style.
Education
No Degree - Dietetics
Florida State University
Tallahassee, FL05.2027
High School Diploma -
Cypress Creek High School
Wesley Chapel, FL06.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Office Organization
- Confidentiality handling
Timeline
Front Desk Receptionist
Optimal Performance And Physical Therapies
11.2022 - 08.2023
Stylist
Francescas
11.2021 - 11.2022
No Degree - Dietetics
Florida State University
High School Diploma -
Cypress Creek High School
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