Lauren Carver
Southfield
Summary
A Flight Attendant prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety. Has a solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
10.2019 - Current
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction throughout flights.
- Conducted safety demonstrations, educating passengers on emergency procedures and equipment use.
- Assisted in boarding procedures, facilitating efficient and timely departures while maintaining orderliness.
- Responded promptly to passenger inquiries, providing accurate information and resolving issues effectively.
- Collaborated with crew members to uphold safety standards and protocols during all phases of flight.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Front Desk
Touch of Class Cleaners
01.2014 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained transaction security checking payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments processing, changes and issuing receipts.
- Performed various administrative functions, including filing paperwork and bookkeeping.
Cashier Sales Associate
Rite Aid
01.2013 - 01.2014
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
Counter Service Pizza Maker
Pizza Hut
01.2012 - 01.2013
- Took food orders from patients and families and explained offerings.
- Processed payments and counted change to complete transactions.
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Performed shift change tasks each day to keep store efficient and neat.
Education
High School Diploma -
Sylvania Southview Highschool
Sylvania, OH01.2013
Physical Therapy Assistant
Owens Community College
Perrysburg, OH01.2019
Physical Therapy (Pre-Physical Therapy)
University of Toledo
Toledo, OH01.2015
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Professional appearance
Timeline
Flight Attendant
Spirit Airlines Inc.
10.2019 - Current
Front Desk
Touch of Class Cleaners
01.2014 - 01.2019
Cashier Sales Associate
Rite Aid
01.2013 - 01.2014
Counter Service Pizza Maker
Pizza Hut
01.2012 - 01.2013
Physical Therapy Assistant
Owens Community College
Physical Therapy (Pre-Physical Therapy)
University of Toledo
High School Diploma -
Sylvania Southview Highschool
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