Lauren Carwell
Houston
Summary
Detail-oriented customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Representative
VXI Global Solutions LLC
Houston, TX
10.2024 - 04.2026
- Resolved customer inquiries using multiple communication channels effectively.
- Utilized CRM software to track and manage customer interactions.
- Managed escalated issues with professionalism and empathy consistently.
- Monitored vehicle locations using GPS tracking systems.
- Communicated with drivers to ensure efficient route management.
Customer Service Representative
Maximus
11.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Service Representative
Primary Services
01.2022 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Human Resources Benefits Specialist
Randstad
08.2016 - 01.2020
- Maintained payroll and benefit records for new and existing employees
- Administered and maintained interactive process and administration for reasonable accommodation requests
- Acted as first point of contact for payroll and benefit inquiries
- Documented and maintained administrative procedures for benefit processes.
Certified Makeup Artist
MAC Cosmetics
05.2016 - 06.2018
- Promoted brand products and provided in-store demonstrations to boost sales and customer retention
- Created unique and inspired looks and content for social media platforms, increasing engagement, referrals, and brand exposure
- Implemented visual merchandising, new launch displays, and collateral placement with product-specific directives.
Customer Service Representative
Alorica
08.2011 - 01.2015
- Managed customer inquiries, billing questions, payments, and service requests to ensure prompt resolution.
- Conducted follow-ups with customers to provide additional support and assess satisfaction with resolutions.
- Provided prompt and friendly service for inquiries and complaints, enhancing customer experience.
Education
Dekaney High School
Houston, TX 08.2007 - 06.2011
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Customer Service
- Client Support
- Product Knowledge
- Upselling Techniques
- Conflict Resolution
- Active Listening
- Customer Relations
- Process Improvement
- Conflict resolution
Timeline
Customer Care Representative
VXI Global Solutions LLC
10.2024 - 04.2026
Customer Service Representative
Maximus
11.2022 - 04.2023
Customer Service Representative
Primary Services
01.2022 - 07.2022
Human Resources Benefits Specialist
Randstad
08.2016 - 01.2020
Certified Makeup Artist
MAC Cosmetics
05.2016 - 06.2018
Customer Service Representative
Alorica
08.2011 - 01.2015
Dekaney High School
08.2007 - 06.2011
Some College (No Degree) -
Lone Star College