Lauren Case
Milton,F
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. 11 years of experience providing administrative and clerical support in fast past office and deadline driven environments. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Flexible and hardworking with a strong drive to succeed. Skilled at working effectively with different departments to coordinate information and resolve issues.
Overview
11
11
years of professional experience
Work History
New Construction Administrator
Lunsford Air Conditioning and Heating
Milton, FL
03.2020 - Current
- Managed invoicing for more than 50 daily jobs including rough in, trim out, and EPOs.
- Oversaw equipment requisition for a range of projects including new construction and residential change outs, fostering excellent vendor rapport.
- Managed warehouse operations
- Managed payment transactions with builders and maintained regular communication with various vendors on a day-to-day basis.
- Assisted dispatcher installers and technicians as needed.
- Provided support for walk in customers
- Warranty registration for new system purchases completed accurately and efficiently
- Used various software programs including vendor suite, supply pro, and Service Titan to efficiently execute tasks and document job details.
- Supported the process of obtaining permits and arranging inspections
Project Scheduler
Doodlebuggers
Pensacola, FL
10.2021 - 03.2022
- Scheduled chimney/fireplace inspections by answering phone calls and collecting necessary information.
- Coordinated service requests between customers and technicians, ensuring technician's requirements are fulfilled daily.
- Tracked changes in scope, schedule and cost throughout the life cycle of the project.
- Successfully executed and oversaw 80-90 projects each day.
- Provided regular updates on project status, communicated risks and issues and recommended corrective actions as needed.
- Developed reports for senior management regarding performance, budgeting and forecasting goals.
- Coordinated resources across multiple departments to meet deliverables within given timelines.
- Assessed vendor performance based upon their ability to meet predetermined commitments.
Maintenance Dispatcher
Portofino Island Resort
Pensacola Beach, FL
10.2020 - 05.2021
- Received, evaluated and prioritized maintenance requests from customers.
- Coordinated with technicians to ensure timely completion of assigned tasks.
- Monitored the progress of each task and updated customer accordingly.
- Verified accuracy of work orders and ensured that all necessary information was included.
- Maintained a database of service logs and repair records for future reference.
- Worked closely with other departments to ensure seamless coordination between teams.
- Provided training on new software systems used in the maintenance department.
- Performed administrative duties such as filing paperwork, creating invoices.
Patient Service Representative
Palmetto Health USC Medical Group
Columbia , SC
02.2020 - 05.2020
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer and Dispatching Service Representative
Security Technology Services (STS, Inc.)
Columbia , SC
04.2016 - 08.2019
- Successfully coordinated daily service call schedules for 30+ technicians and branch personnel.
- Coordinated with vendors to ensure availability of parts and collaborated with ATM network, card service management, and technicians to maintain ATMs' optimal functionality.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Developed positive relationships with customers through courteous communication techniques.
- Tracked shipments using various tracking systems such as FedEx, UPS or USPS.
- Handled all billing for completed services
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Account Manager, Inside Sales
Moseley's Diamond Showcase
Lexington , SC
06.2013 - 04.2016
- Succeeded in running front desk operations, managing repair intake and output, and ensuring prompt fulfillment of jewelry repairs to achieve high level of customer satisfaction.
- Managed in-house customer accounts and maintained regular contact with customers to ensure timely payment.
- Organized store merchandise to create visually appealing environment.
- Facilitated the safe transportation of custom jewelry and other merchandise across various locations
- Developed and implemented sales strategies to increase revenue.
- Conducted customer outreach activities to build relationships with clients.
- Created reports on sales performance, customer feedback, and market trends.
- Negotiated pricing and contracts with customers.
Education
High School Diploma -
Spring Valley High School
Columbia, SC06-2005
Skills
- Financial Oversight
- Project Coordination
- Program Oversight
- MS Office
- Mail handling
- Attention to Detail
- Project Management
- Performance Improvement
- Multi-Line Phone Systems
- Customer Service
- Supplies Ordering
- Team Building and Leadership
- Goal Setting
- Scheduling
Software Experience
- VSM
- Some Quick Books
- Peach Tree
- Field Edge
- Service Titan
- Service Fusion
- Payzerware
References
References available upon request.
Timeline
Project Scheduler
Doodlebuggers
10.2021 - 03.2022
Maintenance Dispatcher
Portofino Island Resort
10.2020 - 05.2021
New Construction Administrator
Lunsford Air Conditioning and Heating
03.2020 - Current
Patient Service Representative
Palmetto Health USC Medical Group
02.2020 - 05.2020
Customer and Dispatching Service Representative
Security Technology Services (STS, Inc.)
04.2016 - 08.2019
Account Manager, Inside Sales
Moseley's Diamond Showcase
06.2013 - 04.2016
High School Diploma -
Spring Valley High School