Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Casparian

Rancho Cucamonga,CA

Summary

Effective Scheduling Coordinator promoting more than 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

9
9
years of professional experience

Work History

Scheduling Supervisor

Titanium Solar LLC
04.2019 - 10.2023
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dispatcher

SYOTOS
01.2018 - 04.2019
  • Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Preparing daily work such as schedules
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
  • Managing excel sheets/records
  • Enter data in computer system and maintain logs and records of calls, activities and other information
  • Managing transportation systems
  • Monitor the route and status of field units to coordinate and prioritize their schedule.

Shift leader

Subway
03.2015 - 03.2018
  • Delivered superior customer service focused on quality and meeting customer needs
  • Boosted customer satisfaction by quickly resolving any complaints
  • POS system operation
  • Sanitized food storage and preparation areas to comply with food safety
  • Trained new associates
  • Learned duties for various positions and provided backup at key times
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Chaffey Online High School
Ontario, CA
05.2016

Skills

  • Schedule management
  • Office Management
  • Teamwork and Collaboration
  • Agent training
  • Critical thinking
  • Computer skills
  • Telephone etiquette
  • Problem solving
  • Attention to detail
  • Customer service
  • Spreadsheets

References

  • Chris Corona, Manager at Titanium Solar LLC, (562)-455-3624, Chrisc@amp.support.com
  • Chris Victor, COO at Titanium Solar LLC, (626)-826-1628, Chrisv@amp.support.com
  • David Wilde, CEO at SYOTOS, (909)-917-2341

Timeline

Scheduling Supervisor

Titanium Solar LLC
04.2019 - 10.2023

Dispatcher

SYOTOS
01.2018 - 04.2019

Shift leader

Subway
03.2015 - 03.2018

High School Diploma -

Chaffey Online High School

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Lauren Casparian