LAUREN CASTLE
Atglen,United States
Summary
Professional with track record in administrative roles, bringing strong organizational and record-keeping skills. Adept at managing attendance systems, ensuring accurate and timely data entry, and maintaining confidentiality. Known for effective teamwork, adaptability to changing requirements, and results-driven mindset. Excel in communication, attention to detail, and problem-solving, consistently supporting smooth office operations, and supportive to administrative tasks.
Overview
16
16
years of professional experience
Work History
General Manager
Be Here Brewing
06.2022 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Server/ Restaurant Manager
Victory Brewing Company
11.2016 - 02.2018
- Provided Onsite training
- Managed all financials per shift
- Reviewed, commented and resolved deficiencies
- Shift scheduler for servers and bar staff
Store Manager
Highland Orchards Farm Market
12.2013 - 06.2015
- Production Management for location sales and managed inventory
- Sales management
- Provided onsite training
- Successfully led key projects which resulted in increased sales, customer intake, and overall business growth
- Prepared correspondence, accounting and financial documents for analysis
Server/assistant manager/administrative assistant
Crazy Alice's
10.2012 - 05.2013
- Served customers in a relaxed and fine dining environment
- Scheduled banquets, catering events, private dinners, private parties, creating documentation using Word and Excel
- Answered phones and directed calls
- Updated social Media for advertisement and promotional purposes
Certified Debt Counselor
Harold Shepley & Associates LLC
04.2009 - 03.2012
- Answered lead calls and scheduled appointments
- Counseled clients via phone or in house regarding financial and budgeting needs
- Created and managed contracts for clients
- Data entry using Access, Outlook, and Credit Soft
- Other clerical tasks as required
Education
Business
Delaware Technical Community College - Stanton Campus
Newark, DE01.2006
College prep courses
Avon Grove High School
West Grove, PA01.2004
Skills
- Training and Development
- Customer Focused
- Open to Change
- Strong Organizational Skills
- Proficient with Microsoft Office
- Computer Proficient
- Excellent Multi-Tasking Skills
- Debt Counseling
- Inventory and business Management
- Adaptable
- Strong Phone Skills
- Budget Management
- Creative Problem Solving
- Data Management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Schedule management
- Deadline oriented
- Troubleshooting expertise
- Project planning
- Sales expertise
- Quality management
- Team oversight
- Marketing
Timeline
General Manager
Be Here Brewing
06.2022 - 12.2024
Server/ Restaurant Manager
Victory Brewing Company
11.2016 - 02.2018
Store Manager
Highland Orchards Farm Market
12.2013 - 06.2015
Server/assistant manager/administrative assistant
Crazy Alice's
10.2012 - 05.2013
Certified Debt Counselor
Harold Shepley & Associates LLC
04.2009 - 03.2012
College prep courses
Avon Grove High School
Business
Delaware Technical Community College - Stanton Campus
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