LAUREN CATES
Sims
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers. Articulate, enthusiastic and results-oriented with passion for building relationships, cultivating partnerships and growing business. Strong focus on providing personable and dedicated Customer Service while maintaining high standards in quality.
Overview
13
13
years of professional experience
Work History
Intake Referral Coordinator
3hc Home Health & Hospice
02.2022 - 02.2025
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
Optometric Technician
Triangle Visions Optometry
08.2019 - 01.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Patient Service Coordinator and Optometric Technician
MYEYEDR
05.2018 - 08.2019
- Assessed and triaged the needs of the patients
- Conducted initial assessment, triaged and prepared patients for physician
- Developed strong relationship with internal and external key stakeholders, e.g
- Co-workers, medical supply representatives and distributors and patients primary care physicians as well as many others
- Maintained detailed records and archived in the designated file system
- Co-authored and implemented office policy and procedures
- Responsible and accountable for successfully fulfilling dual roles
- Demonstrated success in the ability to multi-task
Bank Teller
PROVIDENCE BANK
03.2015 - 04.2018
- Accountable and responsible for the accuracy of financial transactions, e.g
- Personal and loan accounts, special services, identification of fraudulent activities
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Generated daily financial reports
Human Resources Coordinator
TARGET
07.2012 - 03.2015
- Confidentially managed and maintained employee records, e.g
- Background verification, employment notification, workload and termination documentation
- Managed training and certification of all employees
- Co-authored and implemented personnel policies and procedures
Education
High School Diploma -
Southwest Edgecombe High School
Pinetops, North Carolina01.2012
Skills
- Customer service
- Project Management
- Time management
- Communications
- Visual field testing
- Telephone communication
- Professionalism and courtesy
- Recordkeeping
- Insurance verification
- Maintains confidentiality
- Medical terminology
- Patient scheduling
Timeline
Intake Referral Coordinator
3hc Home Health & Hospice
02.2022 - 02.2025
Optometric Technician
Triangle Visions Optometry
08.2019 - 01.2022
Patient Service Coordinator and Optometric Technician
MYEYEDR
05.2018 - 08.2019
Bank Teller
PROVIDENCE BANK
03.2015 - 04.2018
Human Resources Coordinator
TARGET
07.2012 - 03.2015
High School Diploma -
Southwest Edgecombe High School
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