Lauren Cavazos
Baton Rouge,LA
Summary
Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
21
21
years of professional experience
Work History
Support Manager
Apple
06.2015 - Current
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Experience Manager
Apple
06.2015 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
Store Manager
Williams Sonoma
03.2010 - 08.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Guest Experience Manager
Walt Disney World Company
05.2002 - 03.2012
- Developed and implemented strategies to uphold safety and security of guests.
- Motivated and rewarded employees to improve engagement.
- Coached and developed associates to improve soft skills and recovery techniques.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Education
Project Management
Louisiana State Univeristy
Baton Rouge, LA 10.2023
Bachelor of Science - Business Management
Southern University And A & M College
Baton Rouge, LA08.2006
Skills
- Program Monitoring
- Employee Coaching and Mentoring
- Project Management
- Second-Level Support
- Staff Management
- Clerical Support
- Cross-Functional Collaboration
- Managing Operations and Efficiency
Timeline
Support Manager
Apple
06.2015 - Current
Experience Manager
Apple
06.2015 - Current
Store Manager
Williams Sonoma
03.2010 - 08.2015
Guest Experience Manager
Walt Disney World Company
05.2002 - 03.2012
Project Management
Louisiana State Univeristy
Bachelor of Science - Business Management
Southern University And A & M College
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