Lauren C. Goodall
Henrico,VA
Summary
Dynamic professional with a proven track record in healthcare and customer service notably at HCA Care Now Urgent Care. I excel in fast-paced environments, demonstrated by consistently meeting monthly performance goals and providing exceptional accurate service to patients while assisting healthcare teams.
Overview
17
17
years of professional experience
Work History
Retail Associate
Macy's
Richmond, VA
11.2023 - Current
- Train new hires
- Perform floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Ring up retail purchases and process payment cards, returning appropriate cash and coin to customers.
- Interact with customers to determine appropriate items to fit their needs.
- Consistently meets quota by obtaining Macy's credit card sales and Bronze memberships for the customers.
Medical Assistant
HCA Care Now Urgent Care
Richmond, VA
09.2021 - 10.2023
- Non DOT/ DOT Urine Drug Screens
- Breath Alcohol Tests
- Triage patients by getting all necessary vitals
- Venipunctures
- Wound Care
- Give medication, injections per providers request
- Run ordered blood work on the machines
- Package and send out lab testing daily for lab corp to pick up
- Disinfect and wipe down patient rooms
- Administer in house tests (Rapid covid and Influenza tests, PCR's, Mono, RSV, Strep Tests, Urinalysis)
- Perform Cerumen Irrigations as needed
- Perform EKG's
- Assisted with discharge paperwork
- Assist the physicians with any other tasks as needed
Client Services Representative
Alere Escreen
Midlothian, VA
09.2017 - 09.2021
- Answered phones in a fast paced inbound call center setting
- Worked from home on a monthly rotation
- Assisted with donors drug screens results as well the employers with positive drug screen results
- Addressed employers inquiries by providing relevant and timely solutions
- Called the labs; quest, labcorp, psychemedics, to get a status update on specimens that were still in testing
- Processed data entry chain of custody forms and other data entry info in a timely fashion for the medical review officer Dr
- Stephen Kracht
- Scheduled employment drug screenings and non dot/dot physicals
- Mailed out fulfillments to clinics and donor homes
- Met and hit my goal of becoming a 'Balanced Performer' consecutively for a year and made monthly bonuses
- Trained new employees
Patient Service Representative
Virginia Physicians for Women
Richmond, VA
03.2014 - 09.2017
- Answered inbound calls in a call center
- Scheduled appointments for close to 30 OBGYN, GYN doctors in the practice as well as for six different locations
- Verified insurances before appointments to make sure that patients had coverage
- Making sure that appointments are scheduled correctly and efficiently
- Generated portal invites via email with patients to make sure that they are signed up to use
- Communicate at times internally with the business department when collection flags occur and make sure that past due balances are collected in order to schedule patients
- Made sure that referrals are up to date in the patient's chart to make sure that visit(s) are covered
- Requested phone nurses for emergency situations with the patients as well as for medical advice
- Assisted the doctors (when applicable) with their schedules for rescheduling
- Respond to patients requests from online requests (when applicable) for appointments by contacting them and scheduling their desired appointment
Patient Services Representative
Henrico Doctors Westend Orthopaedic
Richmond, VA
04.2008 - 03.2014
- Greeted patients in a warm, friendly manner; scheduled, canceled, and rescheduled patient appointments at various West End Orthopaedic clinic locations using Kronos.
- Obtained insurance authorizations prior to, and during, physician visits.
- Answered multiple phone lines for multiple locations
- Collected patient co-pays
- Performed general clerical duties, such as faxing, sorting mail, copying, and scanning documents.
- Assisted the supervisor and physicians with any additional duties as assigned.
Education
Practical Nursing - Honors Graduate
Bryant And Stratton College
Associates Degree - Medical Assisting - Summa Cum Laude Graduate
Centura College
Skills
- New Hire Trainer
- Product merchandising
- Point of sale systems
- Merchandise display
- Quality Assurance
- Complaint Resolution
- Patient Focused Care
- Vitals and Examinations
- Medication Administration
- EKG Technician
- Lab Controls
- Documentation and reporting
- Blood draw proficiency
- Patient triage
Timeline
Retail Associate
Macy's
11.2023 - Current
Medical Assistant
HCA Care Now Urgent Care
09.2021 - 10.2023
Client Services Representative
Alere Escreen
09.2017 - 09.2021
Patient Service Representative
Virginia Physicians for Women
03.2014 - 09.2017
Patient Services Representative
Henrico Doctors Westend Orthopaedic
04.2008 - 03.2014
Practical Nursing - Honors Graduate
Bryant And Stratton College
Associates Degree - Medical Assisting - Summa Cum Laude Graduate
Centura College
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