Lauren Chanel
St. Cloud,FL
Summary
Dynamic professional with extensive experience in the hospitality industry. Expert in team collaboration and time management, contributing to seamless restaurant operations. Committed to providing personalized service and resolving customer inquiries promptly to enhance overall experiences.
Overview
16
16
years of professional experience
Work History
Server
King Crab Orlando
Orlando, Florida
09.2021 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted guests in menu selection and answered inquiries.
- Trained new servers on restaurant protocols and customer service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Handled guest complaints professionally, ensuring satisfaction during dining experiences.
Customer Service Representative
Spirit Airways Corporation
Orlando, Florida
03.2017 - 08.2021
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Followed company policies and procedures related to customer service operations at all times.
- Processed refunds, exchanges, and upgrades when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints through effective communication and problem-solving skills.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated databases with new and modified customer data.
- Managed customer inquiries regarding flight reservations and itinerary changes.
- Provided detailed information on flight schedules and fare options to customers.
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
Personal Assistant
Atasteof_Lily
Charlotte, North Carolina
01.2014 - 01.2017
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Screened telephone calls and inquiries and directed as appropriate.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
Fine Dining Server
Oceanaire Seafood Room
Orlando, Florida
04.2010 - 01.2014
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Informed customers of daily specials and signature menu items.
- Participated in regular staff meetings and training sessions to improve service standards.
- Coordinated with event planners for private dining arrangements and special events.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Utilized POS systems for order entry and processing with precision.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Education
High School Diploma -
Gateway
Kissimmee, FL05-2009
Skills
- Menu knowledge
- Shift management
- Menu design
- Guest engagement
- Exceptional customer service
- Task prioritization
- Check payment processing
- Hospitality service expertise
- POS operation
- Table management
- Cash handling
- Customer service
- Customer relationship management
- Team collaboration
- Complaint resolution
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Stress management
- Personalized service
- Event coordination
- High volume dining
References
References available upon request.
Timeline
Server
King Crab Orlando
09.2021 - Current
Customer Service Representative
Spirit Airways Corporation
03.2017 - 08.2021
Personal Assistant
Atasteof_Lily
01.2014 - 01.2017
Fine Dining Server
Oceanaire Seafood Room
04.2010 - 01.2014
High School Diploma -
Gateway