Lauren Chapin
Hicksville,NY
Summary
Highly efficient candidate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Team Member
Whole Food Market
04.2022 - 08.2023
- Contributed to team success by completing jobs quickly and accurately.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items quickly, and operate reward programs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts.
- Coordinated with other departments to complete projects within a deadline.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Wrapped, boxed and weighed bakery department products.
- Kept front end areas clean and organized for professional appeal to customers.
- Cross-trained and backed up customer service team members and departments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Team Member
Target
11.2021 - 03.2022
- Cross-trained and backed up other customer service managers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained up-to-date knowledge of product and service changes.
- Operated register to process payments and collect cash payment for order totals.
- Delivered prompt service to prioritize customer needs.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Developed strong cooperative relationships with coworkers and managers.
Delivery Driver
Caldas Pizzeria
09.2021 - 03.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
Team Member
Ralphs Italian Ice
05.2021 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Alleviated customer service needs with policy-appropriate solutions.
Coach
Sagamore Gymnastics
09.2020 - 07.2021
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Assessed student progress and provided feedback to improve technique and performance.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Assisted clients in setting and achieving personal and professional goals.
Front Desk Associate
Planet Fitness
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Enforced rules and held customers accountable for not following gym regulations.
- Handled customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Maintained a clean and comfortable gym environment throughout shift
Skills
- Reliable and Responsible
- Coordination
- Hospitality and Accommodation
- Organizing Work Stations
- Money Handling
- POS System Operations
- Athlete Safety
- Coaching and Mentoring
- Company Guidelines
Timeline
Front Desk Associate
Planet Fitness
08.2023 - Current
Team Member
Whole Food Market
04.2022 - 08.2023
Team Member
Target
11.2021 - 03.2022
Delivery Driver
Caldas Pizzeria
09.2021 - 03.2022
Team Member
Ralphs Italian Ice
05.2021 - 08.2021
Coach
Sagamore Gymnastics
09.2020 - 07.2021