Lauren Ching
San Jose,CA
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
6
6
years of professional experience
Work History
Crew Member
Trader Joes
05.2022 - Current
- Increase product demand by enhancing visualization of all displays
- Provided exceptional service through product knowledge and keeping sales floor fully stocked.
- Assessed supply levels, placed new orders and replenished items.
Human Resource/Social Media Marketing Intern
Gao Tek
09.2021 - 12.2021
- Utilized CRM software (Bitrix24).
- Updated internal data base with employee information.
- Performed outbound calls to follow up on customer requests or promote company services.
Behavior Technician
Kadiant
10.2020 - 03.2021
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Teaching Assistant for Psychology 101
San Francisco State University
01.2020 - 05.2020
- Position offered based on previous work presented to the professor
- Established positive relationships with students and professor
- Graded and provided constructive feedback on assignments.
Cashier
Super Duper Burgers
01.2019 - 01.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service by using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
Keyholder
Super Duper Burgers
05.2019 - 08.2019
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Education
Master of Science - Human Resources Management
Golden Gate University
San Francisco, CA05-2023
Bachelor of Arts, Psychology -
San Francisco State University
05-2020
Skills
- Microsoft Office
- Excel
- PowerPoint
- Data entry
- Data collection and analysis
- Time Management
- Adaptability
- Self motivated
- Customer Service
References
References available upon request.
Timeline
Crew Member
Trader Joes
05.2022 - Current
Human Resource/Social Media Marketing Intern
Gao Tek
09.2021 - 12.2021
Behavior Technician
Kadiant
10.2020 - 03.2021
Teaching Assistant for Psychology 101
San Francisco State University
01.2020 - 05.2020
Keyholder
Super Duper Burgers
05.2019 - 08.2019
Cashier
Super Duper Burgers
01.2019 - 01.2020
Master of Science - Human Resources Management
Golden Gate University
Bachelor of Arts, Psychology -
San Francisco State University