Lauren Chow
Lake Forest,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Los Angeles, CA
02.2022 - Current
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
Flight Attendant
Endeavor Air
Minneapolis, MN
03.2019 - 12.2021
- Operated mechanical and safety equipment on the Bombardier CRJ200, 700, and 900 aircrafts
- Demonstrated the use of safety and emergency equipment and ensured all safety requirements were met
- Attended to my passengers by serving them beverages, handing out snacks, taking their meal orders, and making them feel comfortable
- Utilized strong interpersonal and communications skills to serve customers and resolve issues in a kind, professional, and timely manner
- Worked collaboratively in a team environment to maintain a calm and happy atmosphere
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
Event Coordinator
Park Newport Apartments
Newport Beach
08.2018 - 02.2019
- Greeted residents and assisted them planning and booking activities
- Organized trips and hosted events for residents
- Ensured safety precautions were met during every event
- Maintained billing, receipts, and confidential documents
- Attended small-scale and large-scale community events as a designated representative
Flight Attendant
Envoy Airlines
Dallas
04.2017 - 05.2018
- Operated mechanical and safety equipment on the Embraer EMB140, 145, 175, and Bombardier CRJ700 aircrafts
- Greeted passengers, directed them to their seats, and helped anyone who needed assistance, ensuring a comfortable and enjoyable experience
- Provided excellent customer service to passengers when serving meals, snacks, and beverages
- Mentored new Flight Attendants
- Responded to high stress and emergency situations by directing and instructing passengers to follow safety protocols when required
Front Desk Receptionist
Hotel Huntington Beach
Huntington Beach, CA
09.2014 - 03.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Proficiency License -
FAA
04-2016
Diploma -
Fountain Valley High School
Fountain Valley06-2015
Skills
- Interpersonal communications
- Customer service
- Teamwork
- Conflict resolution
- Time management
- Customer Service
- Adult AED and CPR
- Administrative tasks
- Strong Work Ethic
- Cleanliness and sanitation
Timeline
Flight Attendant
Southwest Airlines
02.2022 - Current
Flight Attendant
Endeavor Air
03.2019 - 12.2021
Event Coordinator
Park Newport Apartments
08.2018 - 02.2019
Flight Attendant
Envoy Airlines
04.2017 - 05.2018
Front Desk Receptionist
Hotel Huntington Beach
09.2014 - 03.2017
Proficiency License -
FAA
Diploma -
Fountain Valley High School