Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Chow

Lake Forest,CA

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

10
10
years of professional experience

Work History

Flight Attendant

Southwest Airlines
Los Angeles, CA
02.2022 - Current
  • Greeted passengers, answered questions, and directed them to their seats.
  • Delivered onboard customer service including food and beverage service.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Cooperated with pilots and crew members while performing duties on board the plane.

Flight Attendant

Endeavor Air
Minneapolis, MN
03.2019 - 12.2021
  • Operated mechanical and safety equipment on the Bombardier CRJ200, 700, and 900 aircrafts
  • Demonstrated the use of safety and emergency equipment and ensured all safety requirements were met
  • Attended to my passengers by serving them beverages, handing out snacks, taking their meal orders, and making them feel comfortable
  • Utilized strong interpersonal and communications skills to serve customers and resolve issues in a kind, professional, and timely manner
  • Worked collaboratively in a team environment to maintain a calm and happy atmosphere
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Verified boarding passes and passports for all passengers.

Event Coordinator

Park Newport Apartments
Newport Beach
08.2018 - 02.2019
  • Greeted residents and assisted them planning and booking activities
  • Organized trips and hosted events for residents
  • Ensured safety precautions were met during every event
  • Maintained billing, receipts, and confidential documents
  • Attended small-scale and large-scale community events as a designated representative

Flight Attendant

Envoy Airlines
Dallas
04.2017 - 05.2018
  • Operated mechanical and safety equipment on the Embraer EMB140, 145, 175, and Bombardier CRJ700 aircrafts
  • Greeted passengers, directed them to their seats, and helped anyone who needed assistance, ensuring a comfortable and enjoyable experience
  • Provided excellent customer service to passengers when serving meals, snacks, and beverages
  • Mentored new Flight Attendants
  • Responded to high stress and emergency situations by directing and instructing passengers to follow safety protocols when required

Front Desk Receptionist

Hotel Huntington Beach
Huntington Beach, CA
09.2014 - 03.2017
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Education

Proficiency License -

FAA
04-2016

Diploma -

Fountain Valley High School
Fountain Valley
06-2015

Skills

  • Interpersonal communications
  • Customer service
  • Teamwork
  • Conflict resolution
  • Time management
  • Customer Service
  • Adult AED and CPR
  • Administrative tasks
  • Strong Work Ethic
  • Cleanliness and sanitation

Timeline

Flight Attendant

Southwest Airlines
02.2022 - Current

Flight Attendant

Endeavor Air
03.2019 - 12.2021

Event Coordinator

Park Newport Apartments
08.2018 - 02.2019

Flight Attendant

Envoy Airlines
04.2017 - 05.2018

Front Desk Receptionist

Hotel Huntington Beach
09.2014 - 03.2017

Proficiency License -

FAA

Diploma -

Fountain Valley High School

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Lauren Chow