Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Christie

Mansfield,OH

Summary

Observant cosmetologist skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Experienced Stylist with 6 years of experience. Customer-oriented professional with dedication to satisfaction and consistent communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hairstylist

Bellissima Salon LLC
05.2021 - 12.2021
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Organized sales area and work station to showcase products and boost sales.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Increased revenue through effective customer service and inventory management.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Demonstrated thorough knowledge of all salon products and services.
  • Offered professional cuts, color services and extensions to salon customers.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Styled hair, makeup and nails for customers for special events and occasions.

Cosmetologist, Tanning Operator

Holiday Hair
04.2016 - 05.2021
  • Processed payments, entering sales in register for prompt customer service.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Demonstrated thorough knowledge of all salon products and services.
  • Used social media platforms to promote salon and services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Remained energetic and demonstrated passion for helping clients by applying active listening.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Designed creative nail art designs and patterns.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Executed pedicures and manicures using professional quality products and tools.
  • Performed detailed trimming, filing and other nail services.
  • Administered polishes, creams and cuticle oils.
  • Increased salon revenue by [Number]% through upselling at-home products and providing excellent care.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.

Gift Shop Associate

Ohio State Reformatory
06.2014 - 05.2016
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Cosmetology License - Cosmetology Education

Apex Academy Hair Skin Nails School of Cosmetology
Mansfield, OH
10.2016

High School Diploma -

Goal Digital Academy
Mansfield, OH
06.2015

Skills

  • Customer Buying Habits
  • Customer Consultations
  • Social Media Platforms
  • Sales Expertise
  • Cosmetology Industry Exposure
  • Advanced Communication Skills
  • Build Customer Relationships
  • Accounting and Billing
  • Word Processing

Certification

  • Licensed Cosmetologist - 2016-present
  • infection control and safety Training - 2022

Timeline

Hairstylist

Bellissima Salon LLC
05.2021 - 12.2021

Cosmetologist, Tanning Operator

Holiday Hair
04.2016 - 05.2021

Gift Shop Associate

Ohio State Reformatory
06.2014 - 05.2016

Cosmetology License - Cosmetology Education

Apex Academy Hair Skin Nails School of Cosmetology

High School Diploma -

Goal Digital Academy

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Lauren Christie