Lauren Christman
Allentown,PA
Summary
Focused District Property Manager with background managing Residential property operations and controlling expenses. Dedicated work history monitoring and maintaining grounds and operations for over 1200 units in Lehigh, Northampton and Bucks County. Consistently minimized complaints by identifying and addressing issues proactively to provide safe, appealing housing options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Hilton Management, LLC
04.2021 - Current
- Lead team of 25 employees
- Manage portfolio of Luxury apartment communities in Lehigh, Northampton and Bucks County
- Have weekly one on one meetings with managers to go over property issues, delinquency, work orders, resident issues and make ready turns
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases
- Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Inspected community common areas, apartment units and model appearance to address problems.
Multisite Property Manager
LARKEN ASSOCIATES
11.2018 - 04.2021
- Leading team of 9 serving 365 apartment homes
- Worked with vendors to acquire bids for following year budget
- Filed landlord/tenant complaints and represented property owner in court
- Collected, tracked and deposited rent
- Toured vacant apartments with prospective residents
- Handled tenant communication; respond to requests for maintenance, complaints and other tenant related issues
- Performed background checks, reference and credit checks and maintained high occupancy rates
- Scheduled and supervised subcontractors
- Worked with Maintenance team to make sure apartment turns were held to high standards
- Executed leases with future residents
- Reviewed monthly variance reports with maintenance supervisor to make sure we were on track
- Trained New Hires
- Perform weekly site inspections to ensure properties were in good standing
- Conduct mid-year and year end performance reviews with subordinates.
Property Manager
Oxford Realty Group/ P&P Mill luxury Apartments
12.2017 - 11.2018
- Performed background checks, reference and credit checks; select quality tenants and maintained high occupancy rates
- Showed available apartments to prospective tenants
- Negotiated lease and rental agreements
- Handled tenant communication; respond to request for maintenance
- Troubleshoot and resolve disputes, including evictions and cleaning and damage deposits
- Schedule and supervise subcontractors
- Filed court documents and represented property owner in court
- Coordinated maintenance and repairs
- Collected, tracked and deposited rent
- Marketed apartment complex on various platforms.
Server/Bartender
Fiamma Italian Grill, Bethlehem
05.2016 - 12.2017
- Learned great knowledge of Italian cuisine and wine
- Served guests in a fast-paced high volume atmosphere
- Trained new employees
- Tended bar.
Realtor
Weichert Realtors - Allentown, PA
03.2012 - 05.2016
- Marketed homes
- Took buyers to view properties residential and commercial
- Reached Million Dollar Sales club within my first year of being in industry
- Wrote and negotiated contracts
- Prospected for new clients by cold calling, holding open house and participating in community events.
Event Coordinator
The Broadway Social
09.2013 - 04.2016
- Booked and organized events and private parties
- Created catering menu with executive chef
- Trained new employees
- Served guests in a fast-paced restaurant atmosphere
- Worked events up to 200 people
- Learned great knowledge of microbrews and wine.
Education
Some College (No Degree) -
Lehigh Community College
High School Diploma -
Parkland High School
Allentown, PA06.2006
Skills
- Yardi
- Microsoft Word
- Word
- Customer Service
- Marketing
- Property Management
- Contract Negotiation
- Property Leasing
- Office Management
- Fair Housing Regulations
- Budgeting
- Property management
- Fair Housing regulations
- Supervising experience
- Sales
- Negotiation
- Interviewing
- Customer service
- Office management
- Tenant screening
- Regulatory Compliance
- Asset Management
- Property Operations
- Employee Mentoring
- Staff Training and Development
- Property Inspections
- Rent collection
- Tenant relations
- Payment Collection
- Deposits Management
- Marketing and Advertising
- Client Relations
- Office Staffing
- Violation Resolution
- Written Communication
Certification
Certified Apartment Manager, 11/01/22, Present
Timeline
Regional Property Manager
Hilton Management, LLC
04.2021 - Current
Multisite Property Manager
LARKEN ASSOCIATES
11.2018 - 04.2021
Property Manager
Oxford Realty Group/ P&P Mill luxury Apartments
12.2017 - 11.2018
Server/Bartender
Fiamma Italian Grill, Bethlehem
05.2016 - 12.2017
Event Coordinator
The Broadway Social
09.2013 - 04.2016
Realtor
Weichert Realtors - Allentown, PA
03.2012 - 05.2016
Some College (No Degree) -
Lehigh Community College
High School Diploma -
Parkland High School
Certified Apartment Manager, 11/01/22, Present
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