LAUREN CLEAVER
Carrollton,TX
Summary
Results-oriented property manager with a proven track record of success in executing leases and rental agreements, and developing targeted marketing strategies. Team player eager to leverage multitasking abilities and relationship-building skills to help property owners achieve their goals while assisting tenants.
Overview
10
10
years of professional experience
Work History
Floating Community Manager
TAM Residential
07.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
COMMUNITY MANAGER
Related
02.2024 - 06.2024
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
ASSISTANT COMMUNITY MANAGER
Related
11.2023 - 02.2024
- Responsible for collecting rent from residents, implementing lease renewal and resident retention programs, maintaining up to date resident files, managing delinquencies, preparing and delivering legal documents, coordinating leasing activities, and developing positive relationships with residents, vendors, and staff.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
ASSISTANT COMMUNITY MANAGER
TAM Residential
07.2023 - 11.2023
- Maintained accurate files for rent payments and inspections, kept monthly delinquency under six percent, assisted with marketing ideas, tracked tenant billing and expenses, and managed tenant relations.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Worked with maintenance staff to complete timely repairs and enhancements.
LEASING PROFESSIONAL
Carroll Management
01.2018 - 01.2023
- Maintained a professional atmosphere in the leasing office, contributed marketing ideas, conducted leasing activities, and responded to inquiries.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Developed marketing materials to highlight property features and attract potential renters.
MARKETING COORDINATOR
LR Marketing Group
01.2015 - 09.2018
- Collaborated with marketing teams, conducted research for marketing strategies, developed marketing materials, and maintained company social media accounts.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Bachelor of Science - Marketing
University of Arkansas Little Rock
Little Rock, AR12.2018
Skills
- Proficiency with MS Office applications (Outlook, Word, Excel)
- Complex problem solving
- Marketing and Advertising
- Excellent communication and customer service skills
- Ops Realpage technology invoicing
- Strong written/verbal skills
- Proficient with Yardi, Resman, and Entrata
References
Upon request
Timeline
Floating Community Manager
TAM Residential
07.2024 - Current
COMMUNITY MANAGER
Related
02.2024 - 06.2024
ASSISTANT COMMUNITY MANAGER
Related
11.2023 - 02.2024
ASSISTANT COMMUNITY MANAGER
TAM Residential
07.2023 - 11.2023
LEASING PROFESSIONAL
Carroll Management
01.2018 - 01.2023
MARKETING COORDINATOR
LR Marketing Group
01.2015 - 09.2018
Bachelor of Science - Marketing
University of Arkansas Little Rock
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