Lauren Clephar
Orlando,FL
Summary
My experience as a remote customer support representative and substitute teacher has given me an incredible range of various skills that each add uniquely to my professional portfolio. My adaptability, patience, and ability to successfully communicate with a variety of people has resulted in my ability to manage a variety of classroom contexts and unexpected challenges while serving as a substitute teacher. Likewise, working as a remote customer support agent has strengthened my problem-solving, conflict-resolution, and communication abilities. Together, these positions have strengthened my ability to adapt and perform well in fast-paced or changing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Educational Staffing
Orlando, FL
04.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Promoted a safe and secure atmosphere within the classroom setting.
- Adapted teaching methods to accommodate diverse learning styles.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Customer Service Representative
Walgreens
Orlando, FL
12.2020 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
TTEC
Orlando, FL
07.2019 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL03.2033
High School Diploma -
Sunshine High School
Orlando, FL06.2017
Skills
Customer Service Skills
- Typing 60 WPM
- Data Entry
- Account Updating
- Confilict Resolution
- Inbound and Outbound Calling
- Microsoft Office
- Reading Comprehension
- Customer Service
- Documentation
- HIPPA
- Time management
- Upselling
Substitute Skills
- Lesson Plan Implementation
- Adaptable
- Special Education
- Classroom Organization
- Lesson Planning
- Behavior Modeling
Certification
- Certificate in teaching students with disabilities
Timeline
Substitute Teacher
Kelly Educational Staffing
04.2023 - Current
Customer Service Representative
Walgreens
12.2020 - 01.2023
Customer Service Representative
TTEC
07.2019 - 11.2020
Associate of Arts - General Studies
Valencia College
High School Diploma -
Sunshine High School
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