Lauren Cobb
Jacksonville,FL
Summary
Earnest individual with experience in human services field Serve as the first point of contact for patients, providing excellent front-desk service, appointment scheduling, and check-in/out processes.
Healthcare professional with solid foundation in patient access and administrative support. Recognized for improving patient intake processes and ensuring smooth operations in healthcare settings. Collaborative team member known for adaptability and focus on delivering accurate and timely service. Proficient in patient scheduling, records management, and insurance verification.
Overview
7
7
years of professional experience
Work History
Access Representative
Conviva
03.2025 - Current
- Assist patients with applications for Medicaid, SNAP (food assistance), housing support, and other social services to address social determinants of health.
- Educate and guide eligible patients through the process of becoming Dual Eligible (Medicare & Medicaid) and enrolling in Dual Special Needs Plans (D-SNPs)..
- Coordinate with clinical and care management teams to ensure seamless patient flow and improve access to care.
- Maintain HIPAA compliance and patient confidentiality at all times.
- Build trusted relationships with a primarily senior population through compassionate, culturally sensitive service.
Student Administrative Assistant
Florida International University, MMC
10.2021 - 12.2023
- Supported academic staff by coordinating schedules, organizing meetings, and maintaining up-to-date calendars for optimal time management.
- Managed incoming correspondence efficiently by sorting over 100 incoming mail, responding promptly to emails, and routing phone calls appropriately.
- Facilitated communication between students and faculty members by acting as a liaison when necessary, fostering positive relationships within the university community.
- Aided in the recruitment process for new faculty members by scheduling interviews, preparing candidate profiles, and providing logistical support during onboarding.
- Managed multiple projects concurrently by prioritizing tasks and working efficiently under tight deadlines, ensuring successful completion of all responsibilities.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Conducted maintenance and custodial inspections inside of students rooms
Case Management Assistant
HCA KENDALL
02.2023 - 08.2023
- Maintained detailed case notes documenting each interaction with clients, ensuring consistent approach across care continuum.
- Working with Midas and Meditech.
- Conversing with after care facilities such as SNFs, Hospice, LTACHS, and rehabs.
- Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
- CMA in charge of SBirts, IMM letter, Choice letters, Matter of Balances, discharge packages, and consults.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Setting up transportation with transportation companies to ensure safe discharge.
- Increased access to resources for clients by actively researching available community programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Promoted patient independence through education on self-care techniques and available resources.
Vice President of Ribault Access and Wellness
Jean Ribault High And Wolfson Children Hospital
01.2018 - 05.2020
- Promoted the on-site Wolfson Children clinic for students on campus.
- Held seminars to bring light to topics such as domestic violence, getting tested and the LGBTQIA+ community.
- Directed marketing strategies to increase brand awareness, generate leads.
- Build relationships and partnerships with different organizations.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FL12.2023
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2020
Skills
- Electronic Records Management
- Data Entry
- Administrative Support
- Customer Service
- Interpersonal skills
- Event planning
- Telephone etiquette
- File Coordination
- Follow-up skills
- Case analysis
- File Coordination
- Microsoft Word Powerpoint, and Excel
Timeline
Access Representative
Conviva
03.2025 - Current
Case Management Assistant
HCA KENDALL
02.2023 - 08.2023
Student Administrative Assistant
Florida International University, MMC
10.2021 - 12.2023
Vice President of Ribault Access and Wellness
Jean Ribault High And Wolfson Children Hospital
01.2018 - 05.2020
Bachelor of Science - Health Services Administration
Florida International University
Associate of Arts -
Florida State College At Jacksonville
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