Lauren Coe
Titusville,FL
Summary
Having experience in customer service, veterinary medicine, and management I have experience in various fields. I work well with others, I am organized, and I learn quick. I love people and have in one way or another been working in customer service for 15 plus years. No matter what the job I am confident that I will be a terrific addition to any team.
Overview
2025
2025
years of professional experience
Work History
Veterinary Technician
Avalon Vet Clinic
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Processed new patients and updated client records with key information, and accurate records.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Customer Service Representative
Massey Services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Store Manager
Apec Foods LLC
12.2022 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Veterinary Technician
Young's Animal Hospital
11.2017 - 12.2018
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Assistant Manager
Stuckey's
02.2013 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FL05-2026
High School Diploma -
Astronaut High School
Titusville, FL05-2011
Skills
- Organized
- Multi-Tasker
- Excellent Customer Service
- Computer Literate
- Self-motivated
- Leadership
- Customer service
- Cash management
Timeline
Store Manager
Apec Foods LLC
12.2022 - 12.2024
Veterinary Technician
Young's Animal Hospital
11.2017 - 12.2018
Assistant Manager
Stuckey's
02.2013 - 09.2017
Veterinary Technician
Avalon Vet Clinic
Customer Service Representative
Massey Services
Associate of Arts -
Eastern Florida State College
High School Diploma -
Astronaut High School
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