Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Coleman

Plano,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Front Office Lead

Rayus Radiology
04.2019 - Current
  • Collect patient and client documents and information upon referral.
  • Created and updated records and files to maintain document compliance.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Addressed and remedied all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Completed bi-weekly payroll for 6 employees.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Conducted research to assist with routine tasks and special projects.
  • Maintained cash safe and managed all banking deposits.
  • Worked closely with scheduling department, pre-certification team and marketers to ensure daily volume goals are maintained or exceeded.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Shift Supervisor

Starbucks
10.2013 - 04.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.

Assistant Boutique Manager

Bling, Inc.
02.2009 - 07.2013
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.

Education

Collin County Community College District
Plano, TX

Skills

  • Front Office Management
  • Office Supplies Inventory Management
  • Customer Service
  • Staff Leadership
  • Problem-Solving
  • Patient Eligibility Requirements
  • HIPAA Compliance
  • Critical Thinking
  • Payroll Assistance
  • Record Preparation
  • Teamwork and Collaboration
  • Claims Processing

Timeline

Front Office Lead

Rayus Radiology
04.2019 - Current

Shift Supervisor

Starbucks
10.2013 - 04.2019

Assistant Boutique Manager

Bling, Inc.
02.2009 - 07.2013

Collin County Community College District

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Lauren Coleman