Lauren Coll
Philadelphia,PA
Summary
Customer Service Agent
Dedicated Customer service professional with 10+ years of experience in customer service, retail, and manufacturing.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Household Metals Inc
04.2019 - Current
- Consistently surpasses service standard goals while receiving positive customer feedback
- Manages over 50 customer calls and walk-ins daily with minimal wait times.
- Responds to customer inquiries and concerns via web and email platforms, including Outlook.
- Handles and prepares documents for mailing to address customer requests.
- Maintains, organizes, and processes documents for communication and record keeping.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Service Associate
Giant Food Stores
04.2016 - 04.2019
- Assisted large volume of customers every day and provided a positive customer experience and comfortable atmosphere.
- Adapted to unexpected circumstances in a timely manner.
- Managed time efficiently while working under pressure in a fast-paced environment.
Service Associate
Walmart
01.2011 - 07.2013
- Created ongoing customer-business relationships by assisting customers with a friendly demeanor and positive attitude to satisfy their needs.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Graphic Design/Marketing
Southern New Hampshire University
Manchester, NH10.2028
High School Diploma -
Franklin Towne Charter
Philadelphia, PA06.2010
Skills
- Excellent Customer Service
- CRM software proficiency
- Relationship building
- Order entry and processing
- Product knowledge
- Payment processing
- Data input and Recordkeeping
- Strong Telephone Etiquette
- Microsoft Office, Word, & Excel
- Call Volume and Quality Metrics
- Troubleshooting and Resolution
- High-Volume Environments
Timeline
Customer Service Representative
Household Metals Inc
04.2019 - Current
Service Associate
Giant Food Stores
04.2016 - 04.2019
Service Associate
Walmart
01.2011 - 07.2013
Bachelor of Arts - Graphic Design/Marketing
Southern New Hampshire University
High School Diploma -
Franklin Towne Charter
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