Lauren Collins
Dallas,TX
Summary
Friendly, customer service representative dedicated to providing exceptional, quality service. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Diligent about keeping records accurate and schedules organized.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Johnny Rodriguez The Salon
Dallas, TX
03.2023 - Current
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Assisted senior stylists with complex color formulations.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Senior Server
The Old Monk
Dallas, TX
02.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Benefit Payments Specialist
Securian Financial
Saint Paul, MN
11.2013 - 01.2022
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Reviewed police reports, medical records, and other documents for evidence.
- Prepared detailed reports summarizing investigative activities and results.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Attended training sessions to stay current on new investigative trends and technologies.
Nutrition Service Aide
Woodwinds Hospital
Woodbury, MN
01.2011 - 10.2013
- Assisted in preparing and portioning of meals according to dietary regulations. and physician orders.
- Delivered meals to patients in accordance with established guidelines.
- Monitored temperature of food items during storage, preparation, and serving.
- Followed all health codes while prepping meals for patient care units.
- Collaborated with other healthcare professionals in order to provide comprehensive care to patients.
- Attended staff meetings to discuss current trends in nutrition care and patient satisfaction ratings.
- Adhered strictly to safety protocols when using kitchen appliances such as ovens, stoves, mixers .
- Ensured compliance with sanitation regulations when handling food, utensils, and equipment.
- Cleaned dishes, pots, pans, utensils, work areas and other kitchen equipment after each shift.
- Performed daily cleaning duties including mopping floors and sanitizing surfaces.
Education
Texas Alcoholic Beverage Commission
Certificate #: 887057002-2024
Degree of Cosmetology - Color Specialist
Aveda Institute
Dallas, TX03-2023
Texas Cosmetologist - License Number 1908114
Texas Department Of Board And Licensing
03-2023
Texas Food Handler Certificate
Certificate Number: 14492602-2022
Skills
- Customer Relations
- Positive and professional
- Adaptive team player
- Administrative Support
- Medical terminology knowledge
- Problem-solving abilities
- Multi-Task Management
- Active Listening
- Staff training specialist
Timeline
Cosmetologist
Johnny Rodriguez The Salon
03.2023 - Current
Senior Server
The Old Monk
02.2022 - Current
Customer Benefit Payments Specialist
Securian Financial
11.2013 - 01.2022
Nutrition Service Aide
Woodwinds Hospital
01.2011 - 10.2013
Texas Alcoholic Beverage Commission
Degree of Cosmetology - Color Specialist
Aveda Institute
Texas Cosmetologist - License Number 1908114
Texas Department Of Board And Licensing
Texas Food Handler Certificate
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