Lauren Collins
Dallas,TX
Summary
Friendly, customer service representative dedicated to providing exceptional, quality service. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Diligent about keeping records accurate and schedules organized.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Johnny Rodriguez The Salon
Dallas , TX
2023.03 - Current
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Assisted senior stylists with complex color formulations.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Senior Server
The Old Monk
Dallas , TX
2022.02 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Benefit Payments Specialist
Securian Financial
Saint Paul , MN
2013.11 - 2022.01
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Reviewed police reports, medical records, and other documents for evidence.
- Prepared detailed reports summarizing investigative activities and results.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Attended training sessions to stay current on new investigative trends and technologies.
Nutrition Service Aide
Woodwinds Hospital
Woodbury , MN
2011.01 - 2013.10
- Assisted in preparing and portioning of meals according to dietary regulations. and physician orders.
- Delivered meals to patients in accordance with established guidelines.
- Monitored temperature of food items during storage, preparation, and serving.
- Followed all health codes while prepping meals for patient care units.
- Collaborated with other healthcare professionals in order to provide comprehensive care to patients.
- Attended staff meetings to discuss current trends in nutrition care and patient satisfaction ratings.
- Adhered strictly to safety protocols when using kitchen appliances such as ovens, stoves, mixers .
- Ensured compliance with sanitation regulations when handling food, utensils, and equipment.
- Cleaned dishes, pots, pans, utensils, work areas and other kitchen equipment after each shift.
- Performed daily cleaning duties including mopping floors and sanitizing surfaces.
Education
Texas Alcoholic Beverage Commission
Certificate #: 88705702024-02
Degree of Cosmetology - Color Specialist
Aveda Institute
Dallas, TX2023-03
Texas Cosmetologist - License Number 1908114
Texas Department Of Board And Licensing
2023-03
Texas Food Handler Certificate
Certificate Number: 1449262022-02
Skills
- Customer Relations
- Positive and professional
- Adaptive team player
- Administrative Support
- Medical terminology knowledge
- Problem-solving abilities
- Multi-Task Management
- Active Listening
- Staff training specialist
Timeline
Cosmetologist
Johnny Rodriguez The Salon
2023.03 - Current
Senior Server
The Old Monk
2022.02 - Current
Customer Benefit Payments Specialist
Securian Financial
2013.11 - 2022.01
Nutrition Service Aide
Woodwinds Hospital
2011.01 - 2013.10
Texas Alcoholic Beverage Commission
Degree of Cosmetology - Color Specialist
Aveda Institute
Texas Cosmetologist - License Number 1908114
Texas Department Of Board And Licensing
Texas Food Handler Certificate
Similar Profiles
Aric RodriguezAric Rodriguez
Assistant at Johnny Rodriguez The SalonAssistant at Johnny Rodriguez The Salon
Rahul SutrabanRahul Sutraban
Shelf Stocker at Johnny RodriguezShelf Stocker at Johnny Rodriguez
Cheryl SlamkaCheryl Slamka
Receptionist at Johnny Shears SalonReceptionist at Johnny Shears Salon