Lauren Collins
White Settlement,TX
Summary
Reliable Team Member demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager
Dry Cleaning
Fort Worth, 76137
03.2011 - 07.2022
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
High School Diploma -
W.E. Boswell High School
Fort Worth05-2005
Skills
- Handling Escalations
- Issue Resolution
- Time Management
- Positive and Constructive Feedback
- Workflow Management
- Continuous Improvement
- Problem-Solving
- One Call Resolution
- Complaint resolution
- Schedule Management
- Customer Service
- Research and due diligence
- Goal attainment
- MS Office
- Research ability
Accomplishments
- Cox-Humphreys Science Scholarship
- Who's Who Among American Students
- Dean's List
Affiliations
- Mother
- Church Member in Choir
- Vacation Bible School Teacher
- Reading
- Writing
- Singing
- Spending time with Family
Timeline
Manager
Dry Cleaning
03.2011 - 07.2022
High School Diploma -
W.E. Boswell High School
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