Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Columbus

Saugus,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.

Overview

14
14
years of professional experience

Work History

Driver

DoorDash
07.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Drove safely in various weather and road conditions to avoid accidents.

Night Operations Assistant Store Manager

Home Depot
05.2019 - 08.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.

Merchandising Assistant Store Manager

HomeDepot
12.2018 - 05.2019
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.

Receiving Supervisor

Home Depot
11.2016 - 12.2018
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Conducted employee training and onboarding processes with strategic goals in mind.
  • Prepared incident reports and gathered data when accidents occurred on receiving floor.
  • Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Double-checked cargo inventories and documentation for accuracy.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Regularly reviewed invoices and double-checked orders.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Overnight Freight Supervisor

Home Depot
06.2015 - 11.2016
  • Examined cargo and freight shipments to check goods' condition.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Freight Team Associate

Home Depot
10.2013 - 06.2015
  • Loaded and unloaded trucks.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Lifted and moved items weighing up to 50-80 pounds multiple times per shift.
  • Kept work areas neat and tidy by removing paper, trash and debris and sweeping floors.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.

Pack Down Team Associate

Home Depot
11.2009 - 10.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Utilized safety devices and procedures to protect personnel and equipment.

Education

High School Diploma -

Revere High School
Revere, MA
05.2008

Skills

  • Communication
  • Time Management
  • P&L Administration
  • Reliability
  • Empathy
  • Freight Operations
  • Operational Standards
  • Training and Development
  • Team Leadership
  • Goals and Performance
  • Tech-Savvy
  • Constructive feedback
  • Database Maintenance
  • Shrink Minimization
  • Opening and Closing Procedures
  • Operations Oversight
  • Work Planning and Prioritization
  • Prepare Packages
  • Records Accuracy
  • Outgoing Shipments Oversight
  • Receiving Reports
  • Task Delegation
  • Palletizer Safety
  • Hazardous Materials
  • Warehouse Safety
  • Scheduling
  • Machine Operator
  • Forklift and Pallet Jack Operation

Timeline

Driver

DoorDash
07.2023 - Current

Night Operations Assistant Store Manager

Home Depot
05.2019 - 08.2023

Merchandising Assistant Store Manager

HomeDepot
12.2018 - 05.2019

Receiving Supervisor

Home Depot
11.2016 - 12.2018

Overnight Freight Supervisor

Home Depot
06.2015 - 11.2016

Freight Team Associate

Home Depot
10.2013 - 06.2015

Pack Down Team Associate

Home Depot
11.2009 - 10.2013

High School Diploma -

Revere High School

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