Lauren Comstock
Indianapolis,IN
Summary
Over 20 years of experience as a customer service representative. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Sales Representative
PharmCon, A Knowfully Learning Company
07.2019 - 11.2021
- Retained excellent client satisfaction ratings through outstanding service delivery of online learning for Pharmacists.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Set and achieved company defined sales goals.
Sales Manager
RCL Benziger, A Kendall Hunt Company
08.2015 - 04.2019
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited and hired top-level talent to add value and expertise to sales department, increasing sales by 15%.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business
Sales Representative Team Leader
Kaplan University
07.2000 - 01.2012
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Fostered vital customer relationships to generate $1 million in sales.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met existing customers to review current services and expand sales opportunities.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Retained excellent client satisfaction ratings through outstanding service delivery
Education
Bachelor of Science - Botany
University of Wisconsin - Madison
Madison, WI05.1981
Sales Management
Wharton School of Business
Philadelphia01.2000
Sales And Sales Management
University of Michigan Ross School of Business
Ann Arbor, MI03.2001
Skills
- Business Processes and Procedures
- Excellent Driving Skills
- Time Management
- GPS and Route Planning
- Resolving Shipping and Delivery Problems
- Effective Planning
- Customer Inquiries
- Order Accuracy
- Customer Service
- Valid Driver's License
- Accurate Documentation
- Verbal and Written Communication
Timeline
Sales Representative
PharmCon, A Knowfully Learning Company
07.2019 - 11.2021
Sales Manager
RCL Benziger, A Kendall Hunt Company
08.2015 - 04.2019
Sales Representative Team Leader
Kaplan University
07.2000 - 01.2012
Bachelor of Science - Botany
University of Wisconsin - Madison
Sales Management
Wharton School of Business
Sales And Sales Management
University of Michigan Ross School of Business
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