Lauren Concannon
Northwood,NH
Summary
Motivated and dedicated to creating an upbeat and friendly work environment while completing tasks efficiently and timely. Skilled in increasing sales opportunities in high volume and high stress environments. Organized and detail oriented team player with an ability to take on multiple tasks at a time.
Overview
7
7
years of professional experience
Work History
Server
Burtons Grill
09.2023 - Current
- Encouraged a welcoming workplace by being efficient and excited to help customers with questions and concerns.
- Memorized indigents within menu items to ensure customers with restrictions are not at risk regarding allergies and sensitivities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Engaged in effective communication skills with staff members to create a positive and smooth work flow.
- Cultivated warm relationships with regular customers.
Server
Pazzo Pizza Company
10.2022 - 09.2023
- Aided in the customer service industry by tending to guests in a timely fashion while ensuring a great and smooth experience.
- Coordinated with other members of the restaurant and their customers to achieve the best possible encounter with the restaurant.
- Increased guest check significantly by bringing an approachable and fun presence to every consumer all in the while suggesting menu items and current specials.
Retail Sales
Urban Outfitters
11.2021 - 10.2022
- Tended to customers and ensured satisfaction with purchases.
- Collaborated with other staff members to make the consumers' life easier.
- Stated deals and discounts to customers to make sure they get the best deal.
Server
Pepe's Italian Restaurant
05.2022 - 09.2022
- Assisted customers in order selection while recommending popular dishes and specials.
- Coordinated with other members of the restaurant to achieve smooth service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Significantly increased guest check averages by promoting specials, appetizers and desserts.
Babysitter
08.2020 - 01.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Hostess
Evviva Trattoria
02.2019 - 03.2020
- Created a positive seating and takeout process for customers.
- Ensured customer satisfaction by retrieving items quickly and efficiently seating customers to desired seats.
- Aided in customer satisfaction by answering questions accurately and giving prompt recommendations.
Hostess/Busser
Yama Zakura
08.2017 - 02.2019
- Ensured smooth and happy customer satisfaction by tending to customer needs as well as directing issues with ease by creating accommodations as fit.
- Tended to those who needed an extra hand within the work environment.
- Kept space clean during rushes and worked hard to ensure all were satisfied.
Education
Bachelor of Science - B.A Business Marketing
Merrimack College
North Andover, MA05.2023
Skills
- Strong work ethic and ability to create a positive work environment
- Exceptional customer service
- Guest Engagement
- Attention to detail
- Time management and problem solving
- Ability to multitask
- Suggestive Selling
- Memory retention
Languages
German
Native or Bilingual
Timeline
Server
Burtons Grill
09.2023 - Current
Server
Pazzo Pizza Company
10.2022 - 09.2023
Server
Pepe's Italian Restaurant
05.2022 - 09.2022
Retail Sales
Urban Outfitters
11.2021 - 10.2022
Babysitter
08.2020 - 01.2021
Hostess
Evviva Trattoria
02.2019 - 03.2020
Hostess/Busser
Yama Zakura
08.2017 - 02.2019
Bachelor of Science - B.A Business Marketing
Merrimack College
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