Lauren Conlon
Administrative assistant
Selden,NY
Summary
Dynamic administrative professional with a proven track record at Laffey Accounting Solutions, excelling in customer service and data entry. Skilled in streamlining processes and enhancing client relations, I leverage strong problem-solving abilities and computer proficiency to drive efficiency and support organizational goals. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Business Development Center Representative
Babylon Honda
05.2018 - 10.2020
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Strengthened client relationships through regular follow-up and communication, ensuring long-term retention and loyalty.
- Streamlined internal processes for improved efficiency, implementing innovative strategies to achieve company objectives.
- Developed persuasive sales presentations tailored to individual client needs, leading to higher conversion rates.
- Set appointments for test drives and matched clients with sales representatives.
- Followed up with clients after test drives to ensure they had an excellent experience.
Shop Manager
Time Chase Tattoos
05.2018 - 10.2020
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Administrative Assistant
Laffey Accounting Solutions
10.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to accountants and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked in Quickbooks to enter corporation financial data accurately and efficiently.
Receptionist and Sales
Pearle Vision
08.2015 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Verified insurance coverage and copays.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped clients after there eye exam purchase lens and frame options.
Education
Liberal Arts
Suffolk County Community College
Brentwood, NY2015
High School Diploma -
West Babylon Senior Highschool
West Babylon, NY06.2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Strong problem solver
- Scheduling
- Office management
- Database entry
- Scheduling and calendar management
- Appointment scheduling
Timeline
Administrative Assistant
Laffey Accounting Solutions
10.2020 - Current
Business Development Center Representative
Babylon Honda
05.2018 - 10.2020
Shop Manager
Time Chase Tattoos
05.2018 - 10.2020
Receptionist and Sales
Pearle Vision
08.2015 - 04.2018
Liberal Arts
Suffolk County Community College
High School Diploma -
West Babylon Senior Highschool
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