Lauren Connolly
Patient Coordinator
Highland,MI
Summary
Experience in coordinating patient care and ensuring seamless communication between both staff and clients. Taking pride in consistently improving patient satisfaction through efficient scheduling and compassionate interaction amongst families. Demonstrated ability to manage protected patient records and facilitate smooth operational workflows amongst applications.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Patient Coordinator
Ivy Rehab
12.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
Registered Behavior Technician
Ivy Rehab
11.2022 - 12.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
Lead Teacher, Toddler Room
The Goddard School
08.2019 - 2022
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Partnered with parents in addressing challenging behaviors, developing effective strategies for improvement.
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
Education
Bachelor of Arts - Digital Communications And Media
University of Michigan Dearborn
Dearborn01-2026
Associates - Cinema Studies
Oakland Community College
Waterford, MI01.2018
Skills
Patient confidentiality
Office administration
Electronic records management
Insurance practices
Database coordination
Medical data collection
Patient care coordination
Verbal and written communication
Certification
CDA in Infant/Toddler
Timeline
Patient Coordinator
Ivy Rehab
12.2024 - Current
Registered Behavior Technician
Ivy Rehab
11.2022 - 12.2024
Lead Teacher, Toddler Room
The Goddard School
08.2019 - 2022
Bachelor of Arts - Digital Communications And Media
University of Michigan Dearborn
Associates - Cinema Studies
Oakland Community College
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