Summary
Overview
Work History
Education
Skills
Software
Timeline
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Lauren Conrad

Leominster,MA

Summary

Versatile business leader bringing 10 years of experience as accomplished Human Resources. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Non-Medical Transportation.

Overview

14
14
years of professional experience

Work History

President

Need-A-Lift Medivan
04.2013 - Current
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
  • Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Admissions Representative

Porter And Chester Institute
11.2009 - 04.2013
  • Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
  • Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
  • Scheduled appointments to meet with students face-to-face and discuss education plans.
  • Supported diversity initiatives within the institution by implementing inclusive recruitment practices aimed at underrepresented populations.
  • Optimized marketing efforts by assisting with the creation of promotional materials targeting potential applicants.
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
  • Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Science - Forensic Science

Bay Path University
Longmeadow, MA

Skills

  • Revenue Generation
  • Vendor Sourcing and Negotiations
  • Employee Coaching
  • Executive Performance Management
  • Crisis Management
  • Approachable leader
  • Negotiation
  • Client Engagement
  • Human Resources
  • Social media proficiency
  • Goal Setting
  • Staff Training
  • Policies and Procedures

Software

Microsoft Office

Adobe

Timeline

President

Need-A-Lift Medivan
04.2013 - Current

Admissions Representative

Porter And Chester Institute
11.2009 - 04.2013

Bachelor of Science - Forensic Science

Bay Path University

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Lauren Conrad