Microsoft Office
Lauren Conrad
Leominster,MA
Summary
Versatile business leader bringing 10 years of experience as accomplished Human Resources. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Non-Medical Transportation.
Overview
14
14
years of professional experience
Work History
President
Need-A-Lift Medivan
04.2013 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Founded performance- and merit-based evaluation system to assess staff performance.
Admissions Representative
Porter And Chester Institute
11.2009 - 04.2013
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Supported diversity initiatives within the institution by implementing inclusive recruitment practices aimed at underrepresented populations.
- Optimized marketing efforts by assisting with the creation of promotional materials targeting potential applicants.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Forensic Science
Bay Path University
Longmeadow, MASkills
- Revenue Generation
- Vendor Sourcing and Negotiations
- Employee Coaching
- Executive Performance Management
- Crisis Management
- Approachable leader
- Negotiation
- Client Engagement
- Human Resources
- Social media proficiency
- Goal Setting
- Staff Training
- Policies and Procedures
Software
Adobe
Timeline
President
Need-A-Lift Medivan
04.2013 - Current
Admissions Representative
Porter And Chester Institute
11.2009 - 04.2013
Bachelor of Science - Forensic Science
Bay Path University
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