Lauren Contreras
Perth Amboy,NJ
Summary
Resourceful Manager whom can work independently as well as in a team setting, offering history of success coordinating and monitoring operations across various departments whether is may be in a office setting or hospitality restaurant. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Manager
Cuzin's Seafood & Steakhouse Restaurant
02.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Program Manager
Leading Edge Before & Afterschool
08.2021 - 02.2022
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Collaborated with colleagues to develop interdisciplinary lessons that connected subject areas and increased student understanding of complex concepts.
- Managed resource allocation for optimal results by closely monitoring expenses and revenues.
- Implemented a successful employee referral program, resulting in higher retention rates and improved morale.
Office Manager / HR Coordinator
United Foods Corporation
09.2020 - 08.2021
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Lead Server Trainer
Cheesecake Factory Restaurant
06.2016 - 07.2021
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrative Assistant
DCR Landscaping
02.2020 - 09.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Clerical Support Intern
Robert Wood Johnson Hospital Administrative Offices
11.2013 - 06.2014
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Delivered quality clerical support to staff.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Human Resources
Rutgers University
New Brunswick, NJAssociate of Arts - Liberal Arts And General Studies
Middlesex County College
Edison, NJ01.2019
High School Diploma -
New Brunswick Health & Technology High School
New Brunswick, NJ06.2015
Skills
Recruitment
Customer Relationship Management (CRM)
Office Suite Proficient
Professional demeanor
Staff Management
Budget Planning
Accomplishments
- 2014 Certificate of Recognition for the Cascade Mini Medical School
- 2014 Robert Wood Johnson Hospital Job Shadowing Program with RN's, CCT's and other Healthcare Professionals
- 2014, 2015 Volunteer Program at AristaCare Rehabilitation and Sub-Acute Care
- 2014 Project SEEDS Research Program
- 2013, 2014 Rutgers University ODASIS Program
- 2013 Internship at Stein Hospice Center
Timeline
Manager
Cuzin's Seafood & Steakhouse Restaurant
02.2022 - Current
Program Manager
Leading Edge Before & Afterschool
08.2021 - 02.2022
Office Manager / HR Coordinator
United Foods Corporation
09.2020 - 08.2021
Administrative Assistant
DCR Landscaping
02.2020 - 09.2020
Lead Server Trainer
Cheesecake Factory Restaurant
06.2016 - 07.2021
Clerical Support Intern
Robert Wood Johnson Hospital Administrative Offices
11.2013 - 06.2014
Human Resources
Rutgers University
Associate of Arts - Liberal Arts And General Studies
Middlesex County College
High School Diploma -
New Brunswick Health & Technology High School