Lauren Cooke
Fort Collins,CO
Summary
A demonstrated leader with a proven history of improving guest relations and team unity at P.F. Chang's. Proficient in problem-solving and effective communication, optimizing operational processes. Exhibits skill in prioritizing service, guaranteeing customer contentment, and nurturing a welcoming, trustworthy environment. Achieved notable enhancements in staff training and guest service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to embrace additional duties to accomplish team objectives.
Overview
3
3
years of professional experience
Work History
Head Hostess
P.F. Changs
07.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Shift Leader
Bahama Bucks
05.2021 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05.2023
Skills
- Guest Relations
- Team Player
- Warm and Friendly
- Reliable and Trustworthy
- Customer Service
- Service prioritization
- Exceptional communication
- Problem-Solving
- Team Leadership
Accomplishments
Was accepted into my schools student government senior year and managed all the events such as prom, school fundraisers, and assembly's. We were also responsible for planning our Schools Wish Week where we raised money to support Make a Wish foundation.
Community Service
Volunteer during the summer at Lakewood Mountair Christian church for their annual food bank. Made meals and collected supplies to help support people in need. Also participated in tutoring for intercity kids through Whiz Kids helping children of all ages and subjects. Addsionally volunteered through my elementary and highschool at summer camps and was a Link Crew Leader at freshman orientation.
Timeline
Head Hostess
P.F. Changs
07.2023 - Current
Shift Leader
Bahama Bucks
05.2021 - 07.2022
High School Diploma -
Mountain Vista High School