Lauren Cooksey
St. Louis,United States
Summary
Motivated and detail-oriented professional confident in leading team members, managing schedules, and coordinating resources. Keeps projects on track with decisive supervision and effecient problem-solving.
Overview
6
6
years of professional experience
Work History
Project Coordinator
Cash App
04.2022 - 01.2024
- Orchestrated the successful execution of 5+ cross-functional projects, streamlining workflows and increasing team collaboration, resulting in improved workflow efficiencies and a 20% increase in overall project success rate
- Assisted in planning meals, team building exercises, and activities for annual team onsite sessions as well as virtual happy hours throughout the year
- Collaborated with project sponsors and key stakeholders to analyze 10+ risk factors and developed mitigation strategies that decreased project delays by 20% and increased stakeholder satisfaction.
Risk Operations Specialist, Disputes
Cash App
02.2020 - 04.2022
- Provided excellent direct customer service to a daily average of 60+ customers with Cash Card disputes of varying complexity and actioned accounts accordingly
- Member of the tier 2 Senior Specialist team responsible for providing expertise and guidance to colleagues, ensuring accuracy and efficiency in decision-making processes
- Responsible for monitoring and responding to 25+ daily case escalations from cross-functional teams.
Case Manager
Harmony House
08.2019 - 02.2020
- Played a crucial role in fostering a safe environment through monitoring the building cameras, vetting visitors before allowing entrance into the building, and monitoring phone lines
- Handled a caseload of 12-15 clients on a weekly basis to assess their individual needs and update goals
- Assisted clients in obtaining legal documents, primary care, counseling, safe housing, etc.
Special Events Director
Big Brothers Big Sisters of the Ozarks
08.2017 - 08.2019
- Coordinated comprehensive event logistics, overseeing vendor management, event staffing plans, volunteer schedules, public facing event communications, and budget tracking
- Planned and managed the agency's three main fundraising events throughout the year, as well as third party events, totaling over 40% of the agency's annual revenue
- Ensured seamless execution by meticulously planning and organizing all aspects of events, from inception to completion.
Education
Certified Associate in Project Management (CAPM) -
03.2023
Bachelor of Science, Child and Family Development - Missouri State University -
08.2017
Skills
- Problem Solving
- Customer Service
- Schedule Management
- Google Suite
- JIRA
- Confluence
- LucidChart
- Microsoft Office Suite
- Vendor Management
- Calendaring
- Written and Oral Communication
- Workload Management
- Attention to Detail
- Team Collaboration
Timeline
Project Coordinator
Cash App
04.2022 - 01.2024
Risk Operations Specialist, Disputes
Cash App
02.2020 - 04.2022
Case Manager
Harmony House
08.2019 - 02.2020
Special Events Director
Big Brothers Big Sisters of the Ozarks
08.2017 - 08.2019