Lauren Cooper
Lower Burrell,PA
Summary
Collaborative Rehabilitation Aide with 14 years of experience working with physical therapists to establish reliable paths to recovery from varying injuries. Sympathetic patient advocate with specific attention to individual needs. Meticulous record-keeper, supporting patient file upkeep and maintenance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Rehabilitation Aide
UPMC Rehabilitation Institute
08.2010 - 04.2024
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Enhanced facility safety protocols through regular risk assessments and proactive hazard identification measures focused on injury prevention strategies for both patients and staff members alike.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information both verbally and electronically.
- Facilitated smoother rehabilitation sessions by quickly adapting to therapist and patient needs.
- Expedited facility workflow by managing inventory levels effectively and ensuring all supplies were readily available when needed.
- Fostered supportive atmosphere, encouraging patient engagement and effort during rehabilitation exercises.
- Enhanced patient comfort during therapy sessions with attentive care and consistent communication.
- Educated patients on proper exercise techniques to prevent injuries and improve overall health.
- Contributed to successful team collaboration by providing timely updates on patient progress and concerns.
- Promoted a positive atmosphere within the facility by actively engaging with patients, families, staff members, and other healthcare professionals.
- Supported rehabilitation processes for improved patient outcomes through meticulous equipment setup and maintenance.
- Promoted culture of health and safety, enforcing adherence to clinic protocols and guidelines.
- Encouraged patient feedback on therapy experiences, leading to continuous improvement of service delivery.
- Enhanced patient recovery by assisting with physical therapy exercises.
- Streamlined therapy equipment inventory management, ensuring availability and readiness for patient sessions.
- Increased patient satisfaction by maintaining a clean, organized, and safe therapy environment.
- Supported patients through their rehabilitation journey, offering empathy and encouragement along the way.
- Improved patient satisfaction by ensuring responsive and empathetic approach to care.
- Maintained clean and organized therapy environment, contributing to positive and safe patient experience.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Assisted with patient service representative duties such as processing copays, scheduling appointments, assisting patients with kiosk usage.
- Answered telephones and performed clerical duties to maintain smooth operations while attending to various program needs.
- Contacted physician offices for updated prescriptions and protocols.
- Trained and mentored newly hired aides and volunteers.
- Provided assistance with the opening of a new clinic.
Education
Burrell High School
Lower Burrell, PACommunity College of Allegheny County
Pittsburgh, PASkills
- Patient preparation
- Schedule Coordination
- Teamwork and Collaboration
- Problem-Solving
- Patient service
- Clerical Support
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Certified in CPR/AED
- Time management abilities
Timeline
Rehabilitation Aide
UPMC Rehabilitation Institute
08.2010 - 04.2024
Burrell High School
Community College of Allegheny County
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