Summary
Overview
Work History
Education
Skills
Certification
OVERVIEW
PERSONAL STATEMENT
Timeline
Generic

LAUREN CORNELL

Tulsa

Summary


Experienced with patient service coordination, ensuring seamless patient interactions and service delivery. Utilizes strong organizational skills to manage administrative tasks and support medical staff efficiently. Track record of enhancing patient satisfaction and streamlining service workflows through effective communication and problem-solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Patient Service Representative (PSR)

University of Oklahoma - Tulsa
09.2025 - Current
  • Ensures current and standardized referral policies and workflows.
  • Completes demographics, insurance information and appropriate/pertaining clinical information to send to referred specialists.
  • Initiates referral process and evaluates requirements for each referral per protocol.
  • Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
  • Develops and implements systems as required by EMR functionality and/or regulatory agencies and software.
  • Reviews details and expectations about the referral with patients.
  • Provides information regarding appointments, testing, and other basic information to new and existing patients. Schedule, reschedule, and cancel appointments.
  • Managed patient intake processes, ensuring accurate collection of demographics and insurance information.
  • Conducted insurance verifications to confirm coverage and eligibility for services.

Lead Senior Patient Access Rep/Coordinator

Ensemble Health Partners
07.2022 - 02.2025
  • Completed work queues using Epic software, including but not limited to; Account, Patient, and Referral work queues.
  • Verified patient insurance information and completed authorizations for inpatient admissions and outpatient surgeries.
  • Trained, assisted, audited, and mentored new employees.
  • Completed daily work schedules for staff.
  • Lead and Managed team to meet performance metrics.
  • Performed administrative tasks with high efficiency, while maintaining a positive and professional demeanor.
  • Identified process improvement opportunities and participated in improvement plans.
  • Collected information such as patient details, medical history, billing, insurance information, etc.
  • Worked on special projects as needed.
  • Obtained Certified Revenue Cycle Representative (CRCR) in January 2025.


Lead Senior Patient Access Rep/Coordinator

Hillcrest Medical Center
01.2020 - 07.2022
  • Completed work queues using Epic software, including but not limited to; Account, Patient, and Referral work queues.
  • Verified patient insurance information and completed authorizations for inpatient admissions and outpatient surgeries.
  • Trained, assisted, and mentored new employees.
  • Performed administrative tasks with high efficiency, while maintaining a positive and professional demeanor.
  • Identified process improvement opportunities and participated in improvement plans.
  • Collected information such as patient details, medical history, billing, insurance information, etc.
  • Worked on special projects as needed.
  • Obtained Certified Revenue Cycle Representative (CRCR) in January 2025.

Sales Support Representative/ Customer Coordinator

AT&T
01.2007 - 01.2015
  • Performed merchandise transactions.
  • Built customer loyalty by providing unique individual services and solutions.
  • Assessed clients’ changing needs and delivered product, service, and educational support based on that assessment.
  • Processed and maintained product inventory.
  • Managed store deposits and accounting transactions.
  • Reviewed transactions and ran quality control.
  • Met or surpassed goals in a fast-paced, results-oriented environment.
  • Coordinated marketing campaigns and store merchandise resets.

Education

Bachelor of Arts - Multidisciplinary Studies/Human Relations

University of Oklahoma
01.2013

Internship - Community Voicemail Program

Tulsa Day Center For The Homeless
02.2010

Skills

  • Understanding of HIPAA compliance requirements
  • Professional integrity
  • Clear and concise communication
  • Interdepartmental collaboration
  • Multitasking and organization
  • Networking expertise
  • Problem-solving abilities
  • Friendly and outgoing

Certification

Certified Revenue Cycle Representative (CRCR)

OVERVIEW

  • Broad experience and success in patient focused environments demonstrating a proven record of providing caring customer service, resolving difficult issues, and providing innovative solutions to problems.
  • Effective oral and written communication skills.
  • Demonstrated ability to assume leadership roles within a team environment.
  • Effective planning, organizational, and time management skills.
  • Computer proficient; Microsoft Office Word and Excel, internet and multiple industry specific programs, systems, and applications.

PERSONAL STATEMENT

Over my career, I have distinguished myself as a leader in customer/patient service environments and as a volunteer for community services. I am interested in using my educational background and personal drive to obtain a position to advance my career objectives.

I am a quick learner, effective communicator, and adapt to meeting the demands of changes in the workplace. My ability to interact effectively with others has always surpassed employer expectations. I have extensive customer building and retention experience, combined with strategic thinking, planning, and organizational skills. I have a strong desire to do the job right the first time. I am confident that I have the qualifications to make an immediate contribution to your organization.

Although I consider my communication and relationship building skills to be my greatest assets, my attention to detail and strategic thinking compliments them. I would welcome an interview to learn more about opportunities with your organization. At that time, we can discuss my strengths as well as your immediate goals.


Thank you for reviewing my résumé. I look forward to hearing from you soon.


Sincerely,

Lauren Cornell

Timeline

Senior Patient Service Representative (PSR)

University of Oklahoma - Tulsa
09.2025 - Current

Lead Senior Patient Access Rep/Coordinator

Ensemble Health Partners
07.2022 - 02.2025

Lead Senior Patient Access Rep/Coordinator

Hillcrest Medical Center
01.2020 - 07.2022

Sales Support Representative/ Customer Coordinator

AT&T
01.2007 - 01.2015

Bachelor of Arts - Multidisciplinary Studies/Human Relations

University of Oklahoma

Internship - Community Voicemail Program

Tulsa Day Center For The Homeless