Lauren Correia
Manteca,CA
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 16 years of success in the field. Seeking a Market Director of Banking role to scale performance across multiple branches through disciplined operating standards, talent strategy and risk governance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Branch Manager
JPMorgan Chase
Modesto, California
06.2011 - Current
- Led team to enhance customer experience and satisfaction by promoting a welcoming culture, inclusivity, and setting hospitality standards.
- Increased branch performance by implementing One Chase Partner routines.
- Managed book of business 188M
- Managed risk and controls to ensure policy adherence through coaching, inspections, and issue management, fostering a compliant branch environment.
- Mentor for new to role Branch Managers.
- Identified and recruited potential candidates for various positions.
- Facilitate workshops for employees
- Supervised Market Associate Banker Float position to ensure seamless banking operations.
- Drive Market initiatives through Manager by in and development.
Skills
- Risk management
- Client relationship management
- Team leadership
- Employee development
Certification
- Psychology in Leadership Certification with ECornell University
Affiliations
- Business Resource Groups : WOTM, Aspire, BOLD, VETS, PRIDE
Timeline
Branch Manager
JPMorgan Chase
06.2011 - Current