Lauren Couto
Palm Beach Gardens,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experience in managing front office operations, including handling multi-line phone systems and document distribution and organization. Strengths lie in ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Intake Specialist
Hughes & Barnard Law Firm
Jupiter, Florida
11.2021 - 12.2024
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Compiled data from various sources into organized reports for management review.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Monitored client accounting and financial reporting activities.
Perfume Sales Associate
Yves Saint Laurent - L'Oreal
Boca Raton, Florida
11.2022 - 01.2023
- Seasonal job: need for more fragrance representatives during the holidays.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Upsold additional items based on customer interests and needs.
- Described merchandise and explained aesthetics, scents and pairings.
- Developed trusting relationships with customers by making personal connections.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of current promotions, new fragrances, and gift bundles.
Hostess
Gallery Grille
Jupiter, Florida
07.2021 - 07.2022
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Answered phones promptly to record and confirm reservations.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Assisted in preparing the restaurant for opening and closing shifts.
Cashier
The Habit Burger Grill
Palm Beach Gardens, Florida
08.2020 - 06.2021
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing to-go station.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Jupiter High School
Jupiter, Florida05-2022
Associate of Arts - Business
Palm Beach State College
Lake Worth, FloridaSkills
- Scheduling
- Bookkeeping
- Data inputting
- Clerical support
- Verbal and written communication
- Office management
- Tech-Savvy
- Document control
- Positive and professional
Affiliations
- Babysitting since 2018
- Photographer since 2018
- Volunteer at Furry Friends since 2024
Certification
- Basic American Sign Language Certified
References
References available upon request.
Timeline
Perfume Sales Associate
Yves Saint Laurent - L'Oreal
11.2022 - 01.2023
Receptionist/Intake Specialist
Hughes & Barnard Law Firm
11.2021 - 12.2024
Hostess
Gallery Grille
07.2021 - 07.2022
Cashier
The Habit Burger Grill
08.2020 - 06.2021
High School Diploma -
Jupiter High School
Associate of Arts - Business
Palm Beach State College
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