Lauren Cox

• Create all legal documents
• Create contracts
• Create invoices
• Enter time cards into spreadsheets
• Keep track of all Payroll and Accounting
• Scheduling
• Aids in screening for interviews

• Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
• Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
• Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
• Verified patient insurance eligibility and benefits.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Answer phones and emails
• Fill Cylinders
• Set up classes and guided snorkeling tours
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Making reservations (dive trips & instruction)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Placing product orders and deliveries
• Complete divers check in (2-3 times a day)
• Inventory
• Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
• Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
• Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.

• Data Entry
• Enter Warranty codes into spreadsheet
• Sort codes by material used for product
• Sort batches of codes by Vendor

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

• Analyze and manage financial results of the store
• Ensures on a daily basis that the store is opened and staffed appropriately
• Complete employee schedules
• Schedule product orders
• Schedule maintenance appointments
• Schedule promotional meetings
• Administrative Assistant experience- 3years

• Picked and sort orders
• Check the lenses for blemishes
• Check for correct frame- style, color, size

• Fulfilling orders
• Completing sales transactions within a Starbucks establishment
• Performing other support functions which include cleaning, stocking, and maintaining inventory
• Train new employees