Lauren Coxe
Tyler,TX
Summary
Dedicated to customer service, always putting client's needs first, ensuring smooth process and happy customers. Time management handling to ensure all work load requirements are done in a timely manner. Offered suggestions to managers for quicker and more efficient work load management. Ensuring safety regulations of all required job positions that were have been required to perform.
Overview
12
12
years of professional experience
Work History
Cashier/Reconditioning Adviso
Mercedes-Benz Of Tyler
12.2020 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Created timely ways to perform all internal work needs, while also taking care of any cashier needs.
- Worked with service clients to get loaner vehicles set up and ready to go.
- Organized valet pick-up and drop-off for clients, using time management skills.
- Built and maintained relationships with clients to provide ongoing support.
- Check in and inspect new cars that come off of the truck, make sure they are lot ready, and handled getting damages and/or issues repaired, in the best timely manner possible.
- Write tickets on used vehicles, relay work to be completed to sales managers, according to safety standards and certification standards, ensuring the safety of used cars to be sold.
- Trained other employees to cashier, and help with loaner and valet duties.
- Set up recall and/or warranty repairs with other dealerships.
- Keep loaners up to safety.
- Work with other vendors to take care of any vehicle needs that our technicians can not perform.
Service Advisor
Classic Toyota
12.2018 - 12.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution within my allowed range.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured client contact information was correct.
- Handled paperwork needs for clients, including taking credit card payments upon client vehicle completion.
Cashier/Receptionist
Classic Toyota
08.2015 - 12.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cashier work schedules.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped clients to understand our credit card loyalty program, and use points towards payment for invoice.
- Retention calling, offering discounts for returning clients.
Delivery Driver
Bumper To Bumper Auto Parts
10.2014 - 08.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled cash transactions during delivery of items requested.
- Maintained delivery vehicles maintenance needs.
- Verified accuracy of all deliveries against order forms.
Cashier
Brookshires Store #51
01.2014 - 10.2014
- Greeted customers upon arrival to check out.
- Took care of scanning items, bagging, and taking care of payment while ensuring customer satisfaction.
- Helped customers join rewards program, and use points toward purchases.
- Organized displays during down time.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Received payments efficiently, ensuring cash drawer accuracy for accounting purposes.
Cashier
Burger King
03.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned lobby to ensure a clean and safe eating environment.
- Performed all evening closing duties as required.
- Helped take orders, bag orders, and check bagged orders to ensure customers receive all food ordered.
- Ensured excellent timely accuracy for shorter wait times.
- Restocked condiments, and all other items needed during down time.
- Prepped vegetables during opening shifts.
Education
High School Diploma -
Robert E. Lee
Tyler, TX06.2014
Skills
- Customer Service
- Time management skills
- Reliability and punctuality
- Honest communication skills
- Money Handling
- Product Knowledge
- Merchandise Restocking
- POS system operations
- Employee Training
- Work Task Prioritization
- Problem-Solving
- Computer Program Knowledge
Timeline
Cashier/Reconditioning Adviso
Mercedes-Benz Of Tyler
12.2020 - Current
Service Advisor
Classic Toyota
12.2018 - 12.2020
Cashier/Receptionist
Classic Toyota
08.2015 - 12.2018
Delivery Driver
Bumper To Bumper Auto Parts
10.2014 - 08.2015
Cashier
Brookshires Store #51
01.2014 - 10.2014
Cashier
Burger King
03.2012 - 07.2014
High School Diploma -
Robert E. Lee