Lauren Crisconi
Summary
Actively seeking a role where I can utilize my education and experience to add immediate value to an organization. Previous Service Advisor Assistant and Sales Lead focusing on consumer relations and sales. Looking to seek and maintain a full-time position that focuses on utilizing interpersonal skills. Proficient in using prior gained knowledge and success to positively impact the company. Hardworking and detail-oriented employee dedicated to satisfying consumer relationships in order to drive business and meet (but more importantly exceed) sales goals and consumer retention.
Overview
15
15
years of professional experience
Work History
Assistant Retail Store Manager
Aveda
10.2020 - 07.2023
- Created and applied performance data to evaluate and improve operations, target current business conditions and forecast needs to meet or surpass targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing business in all aspects.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Retail Sales Lead
Swarovski
05.2019 - 10.2020
- Met or exceeded personal and team goals through relationship building and optimizing in-store events and promotions.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Prepared shift summary reports for supervisor and communicated regularly on progress towards individual and store goals.
- Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
Sales Lead
Kiehl's
02.2017 - 05.2019
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols, KPIs, and product knowledge.
- Used and trained employees on POS system to process sales, returns, online orders and gift card activations.
Office Manager
Creative Floors Inc
09.2014 - 10.2017
- Oversaw all open accounts with builders such as Ryan Homes, Wilkinson, Toll Brothers, etc. and current residential construction.
- Managed the entire process from beginning to end of floor installations in residential neighborhoods, including billing, scheduling, and creating work/purchase orders.
- Handled incoming and outgoing phone calls, paperwork, and scheduling with site managers and clients.
- Prepared all paperwork needed for said jobs, supplies, and sub-contractors.
Office Manager
Angel Oak Services LLC
09.2011 - 08.2014
- Created documents, proposals, and invoices using Microsoft Excel and PowerPoint, managed the company website, compiled information for meetings, and gathered research on open bids and jobs.
- Handled incoming and outgoing correspondence including mail, email, faxes, and phone calls.
- Communicated with contractors and vendors to place and receive orders and deliver instruction on behalf of office management.
- Managed open accounts receivables and payables using QuickBooks.
Service Advisor Assistant
Porter Chevrolet
01.2009 - 10.2011
- Participated in up-selling packages and services to guests in regards to their vehicles to enhance profit.
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses, as well as overseeing the appointment scheduling process.
- Facilitated smooth transactions by accurately preparing invoices, explaining charges to customers upon pick-up of their vehicles, and tracked repair orders' progress
Education
Delaware Technical Community College
08.2024
High School Diploma -
Alexis I. DuPont Highschool
06.2012
Skills
- Product Knowledge Expertise
- POS Inventory System Operation, Microsoft platforms including Excel, QuickBooks, and Powerpoint
- Accounts Payable and Accounts Receivable
- Key Performance Indicators
- Productivity Performance Tracking and Evaluations
- Store operations management
- Strategic sales and Customer Relations development
Timeline
Assistant Retail Store Manager
Aveda
10.2020 - 07.2023
Retail Sales Lead
Swarovski
05.2019 - 10.2020
Sales Lead
Kiehl's
02.2017 - 05.2019
Office Manager
Creative Floors Inc
09.2014 - 10.2017
Office Manager
Angel Oak Services LLC
09.2011 - 08.2014
Service Advisor Assistant
Porter Chevrolet
01.2009 - 10.2011
Delaware Technical Community College
High School Diploma -
Alexis I. DuPont Highschool