Lauren C. Russell
North Hollywood,CA
Summary
A detailed, autonomous customer service profesional that can multi-task with precision and efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic professional eager to help hospital increase efficiency and improve patient service by providing exceptional support. Hardworking, methodical and ready to handle any challenge. Familiar with coding and diverse healthcare software systems.
Overview
14
14
years of professional experience
Work History
Owner/Operator Truck Driver
Neon Phoenix Inc. previously Dirty Bird Trucking
Pagosa Springs, CO
03.2024 - Current
- Operated commercial truck to transport goods and materials over long distances.
- Communicated with customers regarding delivery times and location details.
- Performed basic troubleshooting on mechanical components when necessary.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Established relationships with agency representatives to complete transport jobs efficiently and according to procedures.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
CDL A OTR Driver
Tw Transport
Spokane, WA
07.2018 - 03.2020
- Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
- Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
- Transported goods safely in accordance with the Department of Transportation's rules and regulations for CDL A OTR Drivers.
- Conducted daily logbook entries to track hours of service and ensure compliance with Federal Motor Carrier Safety Administration regulations.
- Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Office Manager/ Chiropractic Assistant/Medical Billing Specialist
The Wellness Center
Portland, OR
06.2014 - 07.2018
- Great professionalism with employees, phone etiquette, office flow, and clients.
- Supervising staff members to maintain the highest level of productivity and morale.
- Managing the office financial and social status, office meetings, and events.
- Promoting the business through social marketing, media, and advertising.
- Providing assistance for the provider by performing requested physical/manual therapy.
- Understanding the needs of the client's physical and financial situation.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Reported delays, accidents or other traffic incidents to dispatch office immediately.
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Adhered to company policies and procedures while operating vehicles safely within local areas.
Owner/ Massage Therapist
Lotus Blossom Massage
Flagstaff, AZ
08.2012 - 06.2014
- Demonstrating professional massages and body treatments with excellent care
- Knowledge on S.O.A.P
- Notes, medical terminology, and the body's R.O.M
- Working for different client's with great care under stressful environments
Massage therapist
Enchantment Resort
Sedona, AZ
04.2011 - 07.2012
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
Education
Chiropractic Assistant Certificate -
07.2015
Biomedical Science -
Northern Arizona University
Flagstaff, AZ03.2014
Massage Therapy Associates -
American Institute of Alternative Medicine
Columbus, OH11.2008
Skills
- Managing staff members with respect and equality
- Experience with Office Ally (medical software)
- Accounting
- Marketing
- Anatomy and physiology
- Experienced skills with Windows and Mac software
- Payroll
- Keyboarding: 65 WPM
- Excellent customer service and communication skills
- HIPAA/OSHA trained
- CPR certified
- Current CDL
- National Certification by the NCBTMB
- Patient confidentiality
- Ethical standards
- Social media integration
- Clint interaction
Skillscertifications
- Managing staff members with respect and equality
- Experience in Office Ally (Medical Software), Accounting, and Marketing
- Experienced skills with Windows/Mac Software, Payroll
- Keyboarding: 65+ WPM
- Excellent customer service and communication skills
- HIPAA/ OSHA trained
- CPR certified
- Current Massage License in Multiple States
- National Certification by the NCBTMB
References
References available upon request.
Timeline
Owner/Operator Truck Driver
Neon Phoenix Inc. previously Dirty Bird Trucking
03.2024 - Current
CDL A OTR Driver
Tw Transport
07.2018 - 03.2020
Office Manager/ Chiropractic Assistant/Medical Billing Specialist
The Wellness Center
06.2014 - 07.2018
Owner/ Massage Therapist
Lotus Blossom Massage
08.2012 - 06.2014
Massage therapist
Enchantment Resort
04.2011 - 07.2012
Chiropractic Assistant Certificate -
Biomedical Science -
Northern Arizona University
Massage Therapy Associates -
American Institute of Alternative Medicine
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