Hi, I’m
Lauren Curtiss
Holliston,MA
Summary
Servant leader developing networks, communities, and business partnerships with over seven years of sales and business development experience
Overview
10
years of professional experience
Work History
Cerebral Palsy of Massachusetts
Per Diem Personal Care Attendant
01.2015 - Current
Job overview
- Befriend and assist individuals with their ADLs IADLs
- Wide scope of tasks ranging from individual activities with the client, taking them to appointments, scheduling, and light housework
- Aid individuals diagnosed with degenerative disorders such as Cerebral Palsy and Parkinson’s Disease
- This is a position I used to work full time for about a year and a half starting in 2015, and still have the opportunity to pick up hours as needed.
Arbor Associates
Business Development Specialist
03.2023 - 10.2023
Job overview
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers in C Suite, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Conducted regular meetings with C Suite clients to build positive and productive relationships.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Launched new products or services successfully by coordinating with internal teams to ensure seamless go-to-market execution.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
- Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.
- Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
- Developed business pipeline using cold and warm techniques.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Managed needs of more than 50 clients at once using strong prioritization and multitasking abilities.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Negotiated contracts and closed sales with new and existing clients.
- Enhanced customer experience using all omnichannel offerings.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with businesses to supply accurate product and service information.
Pruvit Ventures
Business Owner and Operator
04.2020 - 11.2022
Job overview
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Vanderburgh House
Business Development
01.2022 - 06.2022
Job overview
- Supported business development efforts by conducting research on potential clients and industry trends.
- Cultivated an extensive professional network that facilitated valuable information exchange and enhanced business development efforts.
- Contributed to business development efforts by providing valuable insights on target markets based on bilingual interactions.
- Contributed to business development efforts by participating in industry events, networking opportunities, and client presentations.
- Designed and modified reporting procedures and controls to inform business development and growth.
- Conducted field visits and met corporate customers for business development.
- Led business development initiatives, expanding the client base through targeted networking events and strategic partnerships through over seven states,
- Supported business development initiatives by distributing promotional materials at targeted locations.
- Promoted business development by cultivating relationships with key clients and community stakeholders.
- Cultivated a network of industry contacts that contributed to business development efforts and partnership opportunities.
- Supported ongoing business development by proactively seeking new customers through referrals and targeted outreach efforts.
- Spearheaded new business development initiatives, expanding the company''s reach into emerging markets and verticals.
- Supported business development initiatives through proactive outreach efforts targeting potential leads within targeted markets.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Conducted regular reviews of client accounts, proactively identifying opportunities for further business development.
- Supported business development efforts by creating compelling marketing materials showcasing our business' capabilities and successes.
- Contributed to business development efforts by participating in marketing initiatives targeting potential clients.
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
- Conducted thorough research on industry trends to inform effective strategies for business development.
- Participated in proposal presentations and business development activities.
- Drove planning for business development and relationship building with healthcare partners.
- Assisted in business development efforts by identifying potential clients and initiating contact with key decision makers in C Suite.
ABA Therapist
04.2019 - 11.2021
Job overview
- Use Applied Behavioral Analysis techniques to help those with intellectual and developmental disabilities, specifically those with autism spectrum disorders.
- This entails implementing behavior plans, tracking behavior data, inputting data into an internal system, communicating within a clinical setting regarding questions about clients, educating clients how to communicate (verbally and through PECS), and ensuring the safety of clients.
Toyota Motor Corporation
Automotive Sales and Leasing Consultant
06.2016 - 03.2019
Job overview
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Contributed to the achievement of sales and leasing goals by delivering high-quality presentations and conducting informative demonstrations for prospective customers.
- Provided informative responses to client inquiries regarding vehicle features, characteristics, pricing options, application processes among others.
- Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
- Stayed abreast of industry developments through continuous professional development courses and active participation in local automotive organizations.
- Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, walk-ins, phone inquiries, and social media outreach.
- Prepared pricing agreements and contracts to close sales.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Education
United with Christ School of Ministry
Certificate from Ministry
05.2024
New England College
Associate's degree from Social Sciences
New England College
Bachelor's degree from Clinical Psychology
Yale University
Online course from Financial Markets
04.2025
Yale University
Online course from Business Analytics and Process Management
08.2024
Skills
- Territory management
- National business development
- Strategic business development
- Healthcare business development
- New business development
- Sales management
- Sales pipeline
- Team leadership
- Negotiations
Languages
English
Spanish
Native or Bilingual
Greek
Limited Working
Timeline
Business Development Specialist
Arbor Associates
03.2023 - 10.2023
Business Development
Vanderburgh House
01.2022 - 06.2022
Business Owner and Operator
Pruvit Ventures
04.2020 - 11.2022
ABA Therapist
04.2019 - 11.2021
Automotive Sales and Leasing Consultant
Toyota Motor Corporation
06.2016 - 03.2019
Per Diem Personal Care Attendant
Cerebral Palsy of Massachusetts
01.2015 - Current
United with Christ School of Ministry
Certificate from Ministry
Yale University
Online course from Business Analytics and Process Management
New England College
Associate's degree from Social Sciences
New England College
Bachelor's degree from Clinical Psychology
Yale University
Online course from Financial Markets
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