Lauren Daniel

• Oversees performance of other servers while being responsible for 100% of the tables in the restaurant
• Coaches and teaches coworkers on best practices for the efficiency of the restaurant
• Follows 7 steps of service to ensure teamwork and guest satisfaction
• Service of food and/or beverage to include the order-taking, delivery and clearing of any food/beverage items
• Confirms ready orders for accuracy, then runs them from kitchen to guest, as part of team service
• Ensures Guest satisfaction throughout the meal service, utilizing attention to detail
• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Process Family Medical Leave Act (FMLA), Military, Medical, and Personal Leave of Absence request and maintain appropriate documentation to ensure compliance with company policy, federal, and state law
• Process and work a variety of reports, and conduct regular audits of employees on leave
• Design and create leave communications and materials as necessary
• Provide education and guidance to store, district, and regional management regarding leave and legal policies
• Respond to employee request and inquiries regarding company leave policy
• Determines if eligibility requirements are met, and issue required notifications
• Provide follow up calls or written correspondence to employees regarding required or incomplete documentation
• Responsible for ensuring FMLA compliance and tracking FMLA usage, intermittent and continuous, to ensure that employees do not exceed the amount of allotted FMLA time
• Update and maintain employee leave requests, records, and files.

• Service of food and/or beverage to include the order-taking, delivery and clearing of any food/beverage items.

• Maintains service station, before, during and after shift to ensure proper set-up and cleanliness. Takes and inputs the order into the Point of Sale computer.

• Confirms ready orders for accuracy, then runs them from kitchen to guest, as part of team service. Before departing table, ensure that guests have their complete order, cooked to their satisfaction and all their required items are delivered.

• Ensures Guest satisfaction throughout the meal service, utilizing attention to detail.

• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Compiled physical and digital documents, charts, and reports
• Executed clerical tasks and assisted with unit duties to keep department running smoothly
• Organized chart documents, incoming faxes, and referrals
• Created a process manual for onboarding employees
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
• Answered phone calls to provide assistance, information, and medical personnel access.

• Learned a new form of benefits
• Worked with Direct Primary Care, Preferred Providers, WebTPA, and Aetna
• Assisted team members with questions regarding benefits programs
• Recreated PowerPoints for, and assisted with, benefits presentations for onboarding employees
• Recreated the Benefits page on our staff website
• Created surveys for staff members
• Researched potential providers to add to our Preferred Provider list
• Assisted team in planning and executing multiple Meet and Greets and informative events.

• Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games and tournaments
• Planned, organized, and conducted practice sessions
• Adjusted coaching techniques based on the strengths and weaknesses of athletes
• Developed and arranged tournament schedules and programs
• Coordinated travel arrangements and travel with team to out of state tournaments.