Lauren DaudelinBottachiari
Hudson,FL
Summary
Experienced in coordinating reverse logistics for DellEMC inventory using Salesforce, Delta, and OEP to track RMAs throughout their lifecycle. Proficient in researching Salesforce cases, creating RMAs, conducting dangerous goods audit checks, and monitoring data migrations, order packaging, deinstallation requests, and pick-up coordination. Successfully trained an offshore team on all RTT processes and managed escalations from DellEMC requestors, carriers, and the offshore team. Played a key role in contributing to RTT's annual return of $37 million worth of field inventory by processing all Federal cases in the US.
Overview
48
48
years of professional experience
Work History
SR Product Advisor
Dell EMC
12.2001 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Displayed strong telephone etiquette, effectively handling difficult calls
- Exceeded customer satisfaction by finding creative solutions to problems
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Avery Dennison
12.1982 - 11.2001
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Bank Teller
Multiple Banks
05.1975 - 06.2000
- Maintained confidentiality of bank records, transactions and customer information
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval
- Balanced teller drawers regularly throughout the day according to established procedures
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Welcomed customers and offered pleasant service during entire transaction
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Education
Associate of Science Business -
Ashworth College
Norcross, GA05.2006
Skills
- Relationship Building
- Organization and Time Management
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
SR Product Advisor
Dell EMC
12.2001 - 09.2023
Customer Service Representative
Avery Dennison
12.1982 - 11.2001
Bank Teller
Multiple Banks
05.1975 - 06.2000
Associate of Science Business -
Ashworth College