Lauren Dauro
Brooklyn,NY
Summary
Diligent [Desired Position] with a strong background in data analysis and reporting. Proven ability to design and implement data reporting systems that enhance decision-making processes. Demonstrated proficiency in data visualization and ensuring data integrity. Consistently delivers precise and actionable data reports, known for enhancing data reporting systems and driving decision-making processes. Team-oriented individual with a focus on collaboration and adapting to evolving requirements.
Overview
21
21
years of professional experience
Work History
Data Reporting Analyst
VNS Health
01.2016 - 01.2025
- Company Overview: Hospice Services
- Report directly to the Vice President of Quality and Operations for all data needs relating to relevant team and hospice program performance metrics
- Create PowerPoint presentations with dashboards for senior leadership quality meetings
- Assist with quarterly board reports as related to performance metrics
- Create forms for employee and clinical surveys
- Report weekly and monthly trends with visualizations
- Track and report customer satisfaction trends via Excel
- Performs detailed analyses in response to requests from internal and external customers
- Analyzes data, identifies trends, reviews and evaluates findings
- Summarizes data in user-friendly reports constructing dashboards, tables, graphs, and providing statistical and qualitative analysis
- Coordinates with BIA team to document data definitions to ensure correct and consistent use and interpretation of metrics across the organization
- Develops an understanding of all departmental reporting to ensure accuracy and use of reporting standards and definitions
- Obtains end user feedback to ensure their reporting needs are met
- Summarizes and presents data in user-friendly reports constructing dashboards, graphs and tables with statistical analyses
- Provides administrative and project support to the Vice President of Quality and Operations as assigned
- Hospice Services
Project Manager
VNS Health
01.2012 - 01.2016
- Company Overview: Hospice Services
- Plan and manage IT and Compliance projects aligning business goals with streamlined solutions
- Projects include IT-based, operations-based and quality-based
- Meet with stakeholders to identify their experience and needs
- Ensure high-quality deliverables within scope, budget and time constraints
- Create training modules for end users and provide one-on-one training sessions
- Status reporting and analyses to senior leadership
- High project success rate with knowledge of agile and waterfall methodologies
- EMR (electronic medical record) trainer for fellowship program / Software app (CellTrack) trainer for dedicated home health aide program
- Ongoing user support for software applications
- Perform day-to-day Hospice Operations Coordinator duties including resolving calls from providers, managing contracts and claims status follow up
- Research and devise systematic methodologies for successful processing of provider claims
- Develop standard operating procedure documentation for all components relating to claims processing
- Create training materials for end users
- Provide recommendations for improvement and streamlining of all hospice claims systems
- Conduct data analyses of aide service utilization
- Hospice Services
Senior Director of Betting Systems and Corporate Liaison
New York City Off-Track Betting Corporation
01.2004 - 01.2010
- Serve as corporate liaison between corporation and our software development company (IT vendor liaison)
- Manage full project life cycle including planning, testing and launching of all software products
- Lead and direct cross-functional teams for timely project delivery and implementation
- Supervise and oversee personnel performance of software company including assessment of liabilities as appropriate
- Primary contact for all user departments as related to all software needs and developments
- Customer service support regarding problems with client end users
- Provide written assessments and distribute recommendations for troubleshooting strategies and anomalous occurrences
- Manage and prioritize all requests for changes, fixes, enhancements and new projects
- Conduct monthly status meetings with software vendor and minutes write ups
- Report directly to the Vice President of IT and provide status and analyses of all outstanding projects
- Contributor of Request for Proposal write ups and key member of committees to evaluate RFP vendor proposal responses
- Creator of user/operator manuals for in-house users
- Work closely with programmers and account representatives to analyze optimum methodologies for system developments
- Oversee contract between corporation and software company to ensure compliance
- Monitor budget and item costs as related to contract agreement with software company
After Hours/Weekend Supervisor and Trainer of Call Center
New York City Off-Track Betting Corporation
01.2004 - 01.2010
- Direct and Manage the Call Center during busiest times in the evenings and weekends
- Supervise staff of thirty and provided guidance for Customer Service best practices
- Moderate and troubleshoot customer complaints and concerns
Education
B.S. - Mathematics and Computer Science
Quinnipiac University
Project Management Certification -
NYU School of Professional Studies
Skills
- Data Reporting
- Operations
- Project Planning
- Advanced Excel
- Six Sigma Green Belt
- Gap Analysis
- Root Causes
- IT Vendor Liaison
- Documentation
- Training
- Frontend User Support
- Software Testing
- PowerPoint Presentations
- SDLC Development
- Data collection and monitoring
Awards
- ABCD Award (Above the Call of Duty), 2013
- Esprit Award for Excellence, 2017
Timeline
Data Reporting Analyst
VNS Health
01.2016 - 01.2025
Project Manager
VNS Health
01.2012 - 01.2016
Senior Director of Betting Systems and Corporate Liaison
New York City Off-Track Betting Corporation
01.2004 - 01.2010
After Hours/Weekend Supervisor and Trainer of Call Center
New York City Off-Track Betting Corporation
01.2004 - 01.2010
B.S. - Mathematics and Computer Science
Quinnipiac University
Project Management Certification -
NYU School of Professional Studies