Lauren Davilla
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Panossian Plastic Surgery
07.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Assistant
Pedrano Guadalupe, MD
01.2018 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Assistant
North-West College
Glendale11-2017
High School Diploma -
Alhambra High School
Alhambra, CA07-2012
Skills
- Front desk operations
- Telephone etiquette
- Efficient appointment coordination
- Medical terminology
- Office administration
- Payment collection
- EMR / EHR
- HIPAA guidelines
- Patient registration
- Patient scheduling
- Cash handling
- Insurance authorizations
- Electronic recordkeeping
Timeline
Medical Receptionist
Panossian Plastic Surgery
07.2020 - Current
Medical Assistant
Pedrano Guadalupe, MD
01.2018 - 05.2020
Medical Assistant
North-West College
High School Diploma -
Alhambra High School
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