Lauren Davis
Morganton,NC
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
16
16
years of professional experience
Work History
Receptionist/Administrative Assistant
Dorchester School District Two
Summerville, SC
05.2022 - 09.2023
- Front desk reception
- Multi-phone lines
- Filing, Copying, Scanning, E-mail
- Attendance/Truancies, School excuse Review and Coding input
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Verified visitors' identification cards before allowing access to the building.
- Placing correspondences in teacher mailboxes
- Assisted families w/registration and enrollment, Registration fees
- Attendee of all staff and team lead meetings
- Announcements
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Volunteer background checks
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted with special projects assigned by management when required.
- Key Holder
- All other administrative duties assigned
- Star performer of the year 2023
- PTA staff member of the year 2023
Referral Management Specialist
Medical University of South Carolina
Charleston, SC
10.2021 - 11.2021
- Identified needs of orthopedic patients promptly and efficiently
- Assisted patients by answering questions and providing information regarding referrals
- Communicated with patients to gather intake data and verify chart information
- Received EPIC scheduling training Received MUSC new hire orientation training.
Office Volunteer Coordinator
Bon Secour Hospice
Suffolk, VA
09.2019 - 06.2020
- Direct assistant to hospice medical director and clinical coordinator
- Managed day-to-day non-clinical operations, keeping the director informed of significant variances from expected clinical staff performances
- Managed office functions to include: telephone coverage, supplies and forms, mail processing, functioning office equipment and efficient typing support
- Assisted Director in end-of month closing responsibilities (DME equipment invoices).
- Ensured timely and accurate data entry to support billing functions
- Submitted notice of elections, revocations, and discharges to billing
- Ensured up-to-date admission materials/packets were completed and compliant with guidelines
- Office liaison with Information systems, demonstrated awareness of legal issues in all aspects of hospice
- Completed hospice primary ICD-10 coding in collaboration with certified medical coding specialist as needed
- Advanced coded completed record to Medical Director for review and signature
- Responsible for working the que for no not bill errors/assisting billing
- Direct supervisor to team assistant position
- Responsible for team assistant duties when team assistant absent/back-up as needed when office got busy
- Responsible for the volunteer program
- Recruited and selected volunteer staff to reflect the variety and diversity of the community served
- Ensured volunteers completed all HR requirements (TB and flu testing, Background checks, etc)
- Trained volunteers, utilizing training materials, a comprehensive one-on-one orientation and supervisory evaluations
- Monitored on-going education and yearly competencies/supervisory visits
- Participant in the bi-weekly interdisciplinary team meetings
- Supervising each volunteer assigned to a patient
- Mentor to student/volunteer and duties in which it entailed
- Responsible for volunteer retention efforts
- Documenting visits and keeping track of cost value spreadsheets
- Maintained updated personnel folders and current record keeping related to all volunteer activity
- Responsible for print shop duties (admission booklets, consents, pamphlets, envelopes, etc)
- Responsible for hospice foundation duties (Hospice donation checks)
- Assisted quality assurance compliance officer with hospice chart audits
- We honor veterans board member with the Hampton VA (maintained VA connections for tier 4 status)
- Training of new employees
- Certified EPIC hospice trainer
- All other duties assigned.
Team Assistant
Bon Secours Hospice
Suffolk, VA
07.2018 - 08.2019
- Provides support to clinical staff and supervisors
- Lead Daily Morning Huddle
- Responsible for faxing, emailing, scanning, filing of all documents
- Daily snapshot, daily census, and daily update distribution to hospice team
- Created and maintained complete and accurate demographic and financial information within the patient intake process
- Submission/requests of hospice Medicare/Medicaid/Tricare benefit information
- Initial point of contact for patients and triages all incoming calls to department/team
- Ordering DME equipment and supplies
- Assembles admission packets
- Entering patient data into Enclara Pharmacia and DME Hospice link
- Keeping patient information updated for Enclara Pharmacia
- Faxing Enclara Billing information to patient preferred pharmacy
- Patient referral tracking, utilizing excel spreadsheets
- Accurately filled out certification of terminal Illness forms submitted to hospice physician via electronically and to the attending physician via fax
- Physician notification of patient death letters
- Travel contracts as needed, both receiving and outgoing
- Requests for hospice referral orders and for physicians to be the attending
- Post admission calls
- Assists bereavement coordinator (mailers and patient death tracking)
- Assists medical director with chart audits, utilizing excel spreadsheets
- Participates in all online/on-site training and staff meetings
- Certified Trainer in EPIC for Hospice
- Key Holder
- All other duties assigned by Medical Director and Clinical Coordinator
Patient Access Specialist
Saratoga Hospital Center for Breast Care
Saratoga Springs, NY
09.2015 - 06.2017
- Managed Front Desk Check in/Check out
- Coordinated Referrals (Radiology testing, Hematology/Radiation Oncology, Nutrition consults, Labs, etc.)
- Chart Prep (retrieving all previous relevant medical history, preparing folders for Dr., PA, and Plastic Surgeon, Etc.)
- Reminder Calls
- Responsible for faxing, emailing, scanning, filing of all documents
- Managed multiphone lines & maintained open lines of communication between physicians, nursing/nurse navigators and all office personal
- Participated in all online/on-site training and staff meetings
- Managed Referrals
- Created new charts
- Verification of insurance and authorizations
- In charge of new employee training Assisted surgical scheduler in scheduling surgery
- Assisted Office Coordinator, as fill in when on leave
- Apart of opening team, establishment of new office
- All duties assigned by office coordinator.
Office Manager/Teacher Assistant
Children's Academy of Malta
Malta, NY
08.2014 - 08.2015
- Handle all billing and account activity for clients
- Errands (bank deposits, grocery shopping, post office, etc...)
- Answering of multi-phonelines
- Maintained open communication between customers and upper-management
- Responsible for faxing, emailing, scanning, filing of all documents
- Assist with payroll & new employee paperwork
- Reference checks for new employees
- Assist with supervision of children in classroom
- Assist caregiving routines and keeping children on their specific schedules
- Kitchen Duties & joint shared housekeeping
- Maintained effective communication with parents regarding child
- Attended onsite training/online training and monthly staff meetings
- All duties assigned by director.
Front Desk Associate
Massage Envy
Santee, CA
04.2013 - 08.2013
- Answering phone calls
- Greeting members and guests upon arrival
- Check in/out for appointments
- Promoting the wellness program and meeting quota for sales
- Re-engaging inactive members
- Keeping management apprised of member concerns and following manager's policies, procedures and direction
- Staying updated on retail products and promotions
- Sales of products
- Counting teal
- Opening/Closing
- Key Holder
- Preparing rooms with spa essentials
- Light housekeeping and Laundry
- Opportunity to be a part of commercial for marketing purposes
- All other duties assigned by office manager.
Receptionist/Office Assistant
David Connolly Insurance Agency-Farmers Insurance
Silverdale, WA
05.2012 - 02.2013
- Managed front desk & assisting clients with their insurance needs
- Managed multi-phone lines & maintained open lines of communication between co-workers, clients, & outside carriers
- Managed schedule, ACA (counting of the teal, writing up bank slips for deposits)
- Managed accounts/billing/payment intake., Managed scanning/faxing/mailing/e-mailing of important documents
- File Maintenance/responsible for distributing mail to correct departments
- Managed retention (reinstatement of policies, calling clients regarding notice of cancellations, missing documents, etc.
- All other duties assigned by owner/office manager.
Hostess
The Cheesecake Factory
San Diego, CA
05.2011 - 07.2011
- Greetings of both arriving and departing customers in a very friendly manner
- Upheld a high standard of customer service
- Managed the restaurant's waiting list
- Open seating recognition and communication to hostess team
- Light housekeeping
- Answered all telephone calls
- Coordinated seating and organized reservations
- Accommodated and managed private parties
- Cleaned and prepared tables
- All other duties assigned.
Medical Office Assistant
Blue Ridge Radiology
Morganton, NC
02.2008 - 07.2010
- Receptionist & front desk check in/check out
- Managed patients records/prepping file for exam
- Managed multi-phone lines & maintained open lines of communication between physicians, staff and lab personal
- Collected payments from patients for services rendered.
- File maintenance & appointment reminders
- Assisted billing department., Delivery of (medical documents, x-rays, biopsies, blood samples etc...) Before electronic medical records
- Travel between two office locations as needed
- All other duties assigned.
Education
Bachelor's degree - Business Administration, Healthcare Management
Liberty University
12.2021
Associate's degree - Medical Office Assisting
Liberty University
03.2017
High school diploma -
Robert L Patton High School
06.2009
Skills
- Office Management
- Data Entry
- Administrative experience
- Medical office experience
- Customer service
- Medical Terminology
- Front Desk
- EMR Systems
- Multi-line Phone Systems
- Medical Scheduling
- Microsoft Outlook
- Medical Billing
- Clerical Experience
- Medical Coding
- ICD-10
- Epic
- Insurance Verification
- Medical Records
- File Management
- Administrative Support
- Verbal and written communication
- Office Administration
- Tech-Savvy
- Spreadsheet tracking
- Schedule Management
- Organization skills
- Multi-Line Telephone Systems
- Document Management
- Mail handling
- Calendar Management
- Reception Management
- Basic accounting
- PowerSchool
Timeline
Receptionist/Administrative Assistant
Dorchester School District Two
05.2022 - 09.2023
Referral Management Specialist
Medical University of South Carolina
10.2021 - 11.2021
Office Volunteer Coordinator
Bon Secour Hospice
09.2019 - 06.2020
Team Assistant
Bon Secours Hospice
07.2018 - 08.2019
Patient Access Specialist
Saratoga Hospital Center for Breast Care
09.2015 - 06.2017
Office Manager/Teacher Assistant
Children's Academy of Malta
08.2014 - 08.2015
Front Desk Associate
Massage Envy
04.2013 - 08.2013
Receptionist/Office Assistant
David Connolly Insurance Agency-Farmers Insurance
05.2012 - 02.2013
Hostess
The Cheesecake Factory
05.2011 - 07.2011
Medical Office Assistant
Blue Ridge Radiology
02.2008 - 07.2010
Bachelor's degree - Business Administration, Healthcare Management
Liberty University
Associate's degree - Medical Office Assisting
Liberty University
High school diploma -
Robert L Patton High School
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