Hi, I’m
Lauren Davis
Chillicothe,MO
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
10
years of professional experience
Work History
State Farm Insurance IncIndependence, Missouri
Receptionist
11.2009 - 03.2011
Job overview
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments and meetings for management team.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Designer Tan, LLC.Lee’s Summit, Missouri
Manager
11.2000 - 05.2002
Job overview
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
Education
Blue Springs South High SchoolBlue Springs, MO
High School Diploma
05-2001
Skills
- Reading comprehension skills
- Policy and Procedure Adherence
- Retail Store Operations
- Merchandising understanding
- Guest Relations
- Payment Processing
- Product Sales
- Energetic self-starter
- Inventory Tracking
- Stocking and Receiving
- Retail merchandising expertise
- Merchandising knowledge
- Exceptional customer service
- Customer Service
- Conflict Resolution
- Excellent communication skills
- POS System Operation
- Positive and professionally
- Outgoing Personality
- Problem-solving skills
- Verbal/written communication
- Sales expertise
- Written and oral communication skills
Timeline
Receptionist
State Farm Insurance Inc
11.2009 - 03.2011
Manager
Designer Tan, LLC.
11.2000 - 05.2002
Blue Springs South High School
High School Diploma
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